Aesthetic Associate at Tribeca Medspa by AYA

The Aesthetic Associate plays a crucial role in the Medical Spa, creating a welcoming first impression for clients and creating efficient, productive schedules for our providers. This individual will be responsible for creating a memorable, luxury experience with all clients. Handling all incoming inquiries, managing the appointment schedule, and actively converting leads into appointments. The ideal candidate possesses a positive demeanor, strong communication and client interaction skills, and the ability to thrive in a fast-paced, goal-oriented medical spa.

Essential Duties and Responsibilities

Client Experience:

• Host and welcome clients warmly, curating a refined first impression and anticipating their needs at every touchpoint.
• Guide guests seamlessly through check-in and check-out, ensure all paperwork is completed with care, process payments discreetly, thoughtfully recommend retail offerings, and secure follow-up appointments.
• Attend to client questions, concerns, and feedback with professionalism and empathy. Be proactive in offering solutions and/or appointments.
• Maintain a clean and inviting reception space that reflects the elevated standards of the medical spa.
• Cultivate lasting, meaningful client relationships through personalized, attentive interactions and thoughtful follow-ups that inspire loyalty and referrals.

Lead Conversion:

• Respond to every inquiry by phone, email, or web promptly and with polished, personalized attention that reflects the spa's premium standard.
• Build rapport with prospective clients, uncover their goals, and guide them through AYA's signature offerings with expertise and discretion.
• Convert interest into booked consultations through a consultative, low-pressure approach that builds confidence.

Patient Scheduling:

• Manage the appointment calendar efficiently and accurately, ensuring a seamless flow for providers and clients.
• Optimize bookings to minimize gaps and maximize provider utilization.
• Honor client scheduling preferences while ensuring smooth workflow.
• Confirm appointments and send timely reminders that keep clients engaged and reduce cancellations.

Administrative Support:

• Maintain meticulous, up-to-date client records in the practice management system, safeguarding accuracy and confidentiality.
• Support marketing initiatives and promotional campaigns.
• Contribute to a well-run medical spa by handling additional responsibilities as needed.

Qualifications

• Education: High school diploma or equivalent. Bachelor's or Associate's degree preferred.
• Experience: 2+ years of sales/host experience in a client-facing, high-touch service or sales role. Luxury or high-end retail, medical spa, beauty & wellness, salon, and concierge experience preferred.
• Proven track record of delivering exceptional service and meeting goals.

Skills

• Exceptional communication and interpersonal skills, with a warm, polished presence.
• A consultative, relationship-driven approach to guiding clients toward the right decision.
• Strong product and treatment knowledge, with the ability to articulate benefits clearly and credibly.
• Exceptional organizational and time-management skills, with keen attention to detail.
• Comfortable with technology and quick to master scheduling and spa management software.
• Genuine passion for beauty, wellness, and aesthetics, and a sincere desire to help clients look and feel their best.