Luxury Skincare & Sales Specialist at BONJIL

We are redefining skincare through the world's first Neurosensory Skincare Ritual, bringing together neuroscience, luxury skincare, and hospitality to create restorative experiences that help guests feel calmer, more present, and more connected.

Our Madison Avenue flagship will define the experience, culture, and standards for future locations. We are seeking a hands-on leader who wants to help build that foundation.

About the Role

The Client Experience & Sales Specialist is responsible for delivering exceptional guest experiences through the BONJIL Ritual while driving retail sales, building lasting client relationships, and supporting the daily operations of BONJIL's Madison Avenue flagship.

Working closely with the Flagship Sales & Experience Manager, this individual will represent the BONJIL brand through exceptional hospitality, personalized skincare consultations, and thoughtful product recommendations that transform first-time guests into loyal long-term clients.

Deliver an Exceptional Guest Experience

• Deliver a personalized luxury experience while guiding each guest through the BONJIL Ritual with confidence, warmth, and professionalism.
• Conduct personalized consultations to understand each guest's skincare goals, wellness concerns, and lifestyle.
• Educate guests on BONJIL's Neurosensory Skincare philosophy and recommend solutions tailored to their individual needs.
• Create a calm, restorative environment that reflects BONJIL's luxury service standards.
• Build lasting relationships that encourage loyalty, repeat visits, referrals, and long-term client engagement.

Perform the BONJIL Ritual

• Learn and consistently perform the BONJIL Ritual according to BONJIL's established training and service standards.
• Deliver massage techniques and hands-on wellness experiences safely, professionally, and consistently.
• Prepare treatment spaces before each guest to ensure a premium luxury environment.
• Maintain cleanliness, sanitation, and presentation of ritual rooms, treatment tools, testers, and retail displays.

Drive Sales and Client Relationships

• Conduct personalized skincare consultations and confidently recommend products that support each guest's skincare goals.
• Build trust through education and consultative selling rather than transactional sales.
• Achieve individual sales goals while delivering an exceptional luxury experience.
• Encourage complete skincare regimens, repeat visits, and long-term client relationships.
• Maintain accurate guest consultation notes and client preferences using approved company systems.

Support Daily Store Operations

• Support opening and closing procedures as assigned.
• Maintain presentation, cleanliness, merchandising, inventory, testers, samples, and retail displays throughout the day.
• Assist with appointment flow, guest preparation, and daily operational tasks.
• Accurately process retail transactions using approved company systems.
• Follow company procedures relating to safety, sanitation, security, and operational standards.

Contribute to the Team

• Participate in product education, role-playing, and ongoing training.
• Accept coaching with a growth mindset and continuously improve selling and service skills.
• Support teammates and contribute to a collaborative, respectful, and professional culture.
• Represent BONJIL with integrity, professionalism, and pride in every guest interaction.

Who You Are

• A luxury service professional who enjoys creating meaningful experiences for every guest.
• A relationship builder who naturally earns trust and creates lasting client connections.
• A consultative seller who understands that education, authenticity, and exceptional service drive sales.
• Someone who is passionate about skincare, wellness, and delivering an elevated luxury experience.
• Warm, polished, detail-oriented, and an excellent communicator.
• Dependable, professional, and committed to maintaining a calm, welcoming environment.

Required Qualifications

• Two or more years of experience in luxury skincare, prestige beauty, wellness, or spa service environment.
• Demonstrated ability to build client relationships and achieve personal sales goals through consultative selling.
• Strong communication and interpersonal skills.
• Passion for skincare, wellness, and luxury client experiences.
• Comfortable learning and consistently performing the BONJIL Ritual.
• Ability to work weekends, holidays, and flexible schedules as required by flagship operations.
• Ability to maintain a polished professional appearance consistent with BONJIL's luxury brand standards.

Strongly Preferred Qualifications

• Licensed Esthetician preferred.
• Licensed Massage Therapist preferred.
• Experience in luxury retail, spa, wellness, beauty, or another premium service environment.
• Proven sales experience with the ability to build client relationships and confidently provide personalized product recommendations.
• Candidates with a strong skincare or wellness background who are comfortable learning massage techniques are encouraged to apply.
• Strong communication skills and a genuine passion for skincare, wellness, and luxury hospitality.

Success in This Role

Success is measured through both exceptional guest experience and strong commercial performance.

• Guests consistently receive an exceptional BONJIL Ritual and choose to return.
• Clients trust your recommendations and build personalized BONJIL skincare regimens.
• You consistently achieve individual sales goals while maintaining BONJIL's luxury service standards.
• Every guest leaves feeling cared for, educated, and inspired to continue their BONJIL skincare journey.
• The flagship consistently reflects BONJIL's elevated service standards and luxury presentation.

Why Join BONJIL

This is an opportunity to help shape a category-defining luxury wellness brand at a pivotal stage of growth. You will help introduce guests to an entirely new approach to skincare, combining neuroscience, luxury hospitality, and wellness into one unforgettable experience. Your work will directly influence the culture, service standards, and guest experience that may define future BONJIL locations around the world.

If you are energized by building meaningful client relationships, delivering exceptional luxury experiences, and helping shape the future of an emerging luxury brand, we would like to meet you.

Equal Employment Opportunity

BONJIL is an equal opportunity employer. Employment decisions are based on business needs, job requirements, and individual qualifications. BONJIL does not discriminate based on any status protected by applicable federal, New York State, or New York City law.