Studio Coordinator at Waxing the City

You will be the key holder and run the front desk during business hours. You will be expected to answer calls, check clients in, and switch gears within seconds to check clients out. All while keeping up with sales goals, great customer service, and day-to-day studio operations. As a Studio Coordinator, you will be reporting daily numbers and be held accountable for all desk operations directly to the studio manager and indirectly to the owner. This is the beauty industry, so neat hair and makeup is required for all shifts.

Essential Functions

• Responsible for implementation of established customer service standards for all customers. Goal is to exceed customer expectations from initial inquiry to ongoing customer relationship management.
• Accountable for efficient and effective day-to-day operations, as well as following all policies and procedures to accomplish customer service standards. Includes: opening duties, greeting clients, answering phones, making appointments, rescheduling, retail sales, membership/package sales, cash transactions, customer check-in/check-out, appointment confirmation calls, contributing to and balancing the overall flow of the studio, and closing duties.
• Responsible for discovering the need and enrolling new and existing clientele in our Club Orange Membership.
• Responsible for recognizing and communicating with the Studio Manager regarding areas for process improvement.
• Responsible for maintaining a clean and professional environment including daily cleaning checklists.
• Flexibility and coverage of shifts in short-notice/emergency situations (sickness, etc.).
• Must be able to work evenings and weekends.
• Other duties as assigned by management.

Minimum Qualifications

Required: High School Degree or equivalent

• Excellent written and verbal skills
• Team player
• Exceptional customer service
• Multi-tasking
• Detail oriented

Preferred: Front office experience/customer service, sales experience, experience in a studio/salon setting

• Experience with Point of Sale software

Administrative Duties

• Answering and routing phone calls
• Stocking supplies
• Scheduling
• Greeting visitors

About Us

Job postings listed on this site are with independently owned and operated franchised Waxing the City studios. Any application or other information submitted through this site is transmitted directly to the identified location. Each franchised Waxing the City studio is responsible for making its own local hiring decisions, determining compensation, benefits, and other terms of employment. Waxing The City Franchisor, LLC does not direct or participate in employment conditions or decisions at franchised locations. By submitting an application or information through this site you acknowledge that you are applying for employment with a franchised studio location and not Waxing The City Franchisor, LLC.

Visit our corporate site to learn more about Waxing the City: www.waxingthecity.com