Receptionist at LANPHIER Salon & Spa

Join an established and growing luxury salon and spa where exceptional service, professionalism, and an elevated client experience are at the heart of everything we do. You'll work in a beautiful, fast-paced environment alongside talented professionals who take pride in what they do.

What We're Looking For

• Reliability & Punctuality: Demonstrate consistent dependability, showing up on time and fulfilling your duties with responsibility.
• Weekend Availability: Flexibility to work weekends.
• Tech-Savvy: Experience with booking software is a plus, but a willingness to learn is essential.
• Quick Decision-Making: Ability to make effective, timely decisions in a dynamic and high-traffic environment.
• Positive Attitude & Motivation: Bring a can-do, goal-driven mindset to every task.
• Exceptional People Skills: Enjoy building meaningful relationships with both clients and team members.
• Effective Communication: Strong verbal and written communication skills to interact professionally with guests and colleagues.
• Industry Passion: A genuine interest in the beauty and wellness industries, with a desire to learn and grow.
• Attention to Detail: Ability to multitask while maintaining a focus on quality and accuracy.
• Receptive to Feedback: Open to direction and constructive criticism, with a commitment to continuous improvement.

Key Responsibilities

• Promote and Upsell: Actively promote and upsell salon products, services, and gift cards both in-person and through social media channels.
• Client Recommendations: Provide tailored product and service recommendations based on client needs and preferences.
• Booking Management: Respond promptly to online booking requests, phone inquiries, and emails to manage appointments efficiently.
• Client Interaction: Greet and welcome clients with a warm, professional demeanor, ensuring they feel valued and appreciated.
• Appointment Scheduling: Manage phone calls, schedule appointments, and handle payments quickly and accurately.
• Customer Service Excellence: Address client complaints and concerns professionally and courteously, ensuring satisfaction and retention.