Customer Service Liaison at New York Plastic Surgical Group

New York Plastic Surgical Group (NYPS Group) is the largest and longest-running private and academic plastic surgery practice in the United States. With more than 20 board-certified plastic surgeons practicing across 10+ affiliated offices, ambulatory surgery centers, and over 20 hospitals, NYPS Group provides expert, comprehensive, and compassionate care. Founded in 1948, NYPS Group, a division of Long Island Plastic Surgical Group, is one of the nation's most well-established plastic surgery practices, offering patients the collective expertise of specialty-trained surgeons dedicated to achieving exceptional outcomes.

Serve as a customer service liaison between patients and all departments at New York Plastic Surgical Group. This role requires superior telephone and internet skills, proficiency in scheduling, and delivering exemplary customer service.

Required Experience

• Working knowledge of insurance plans
• Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, Word)
• Effective communication, interpersonal, organizational, and problem-solving skills
• Detail-oriented, able to multitask, and provide excellent customer service
• Spanish or Mandarin language skills are a plus

Key Responsibilities

• Prepare the office for daily operations and print physician schedules.
• Answer patient inquiries courteously and efficiently by phone, email, or patient portal; schedule appointments for all locations.
• Serve as a liaison between patients, clinical staff, and administrative departments to ensure seamless communication and service.
• Maintain thorough knowledge of all services, treatments, and promotions offered by Deep Blue Med Spa.
• Follow all check-in/check-out protocols and adhere to HIPAA and confidentiality regulations.
• Manage patient registration, update demographic information, create superbills, and process payments (including Brilliant Distinctions points and digital coupons).
• Maintain cleanliness and organization of waiting areas, coffee bars, and office spaces.
• Ensure proper opening and closing of office and satellite locations.
• Participate in departmental meetings, training sessions, and company events (virtually or in person).
• Support administrative functions as needed, including workflow updates and electronic record maintenance when acting as a NexTech Super User.
• Deliver exceptional customer service in all patient interactions, ensuring a positive and professional experience.

Satellite Office Responsibilities

• Open/close office, prepare for the day, turn on phone systems, secure office at night, and handle night deposits.
• Confirm appointments and communicate cancellation policies to patients.
• Manage Deep Blue Med Spa product knowledge, inventory, and sales including gift cards and packages.
• Run financial reports, reconcile injectables, and assist with office supply and backbar inventory.
• Scan and distribute superbills, prepare HIPAA documents, and maintain patient paperwork grids.
• Perform additional duties as requested by Satellite Manager or Lead PRR.

Education Requirements

• High school diploma or GED required.