Bilingual Front Desk Receptionist / Office Assistant at Toudaotang Carle Place

As the first point of contact for clients, you will play a key role in delivering exceptional customer service, managing appointments, supporting daily operations, and helping create a welcoming environment for every guest.

This position is ideal for someone who enjoys working with people, has strong communication skills in both English and Chinese, and is interested in beauty, wellness, and customer service.

Responsibilities

• Welcome clients and provide a warm, professional first impression
• Answer phone calls, text messages, and online inquiries
• Schedule, confirm, and manage appointments using Vagaro booking software
• Assist clients with check-in, check-out, membership enrollment, and package purchases
• Process payments and maintain accurate client records
• Support daily office and front desk operations
• Maintain cleanliness and organization of reception and waiting areas
• Coordinate with therapists and staff to ensure smooth customer flow
• Follow up with clients regarding appointments, promotions, and customer satisfaction
• Assist with social media inquiries and basic administrative tasks

Qualifications

• Bilingual in English and Chinese (Mandarin preferred)
• Previous customer service, front desk, hospitality, spa, salon, medical office, or administrative experience preferred
• Strong communication and interpersonal skills
• Comfortable using computers, email, Microsoft Office, Google Workspace, and scheduling software
• Ability to multitask in a fast-paced environment
• Friendly, professional, and team-oriented attitude
• Sales experience or membership sales experience is a plus