Licensed Esthetician & Guest Services Associate at Skin by Jade

Skin by Jade is a full-service skincare and beauty studio committed to helping every client feel confident in their skin. We proudly serve clients of all races, skin tones, ages, and genders and are looking for an experienced, motivated, and client-focused Licensed Esthetician to join our growing team.

This is a dual-role position. In addition to providing professional esthetic services, all team members contribute to reception, client experience, sales, and the cleanliness and daily upkeep of the studio between appointments.

Esthetic Services

The Licensed Esthetician will be expected to confidently perform:

• Facial and body hair removal using waxing and/or sugar paste
• Eyebrow shaping using waxing, sugaring, and/or threading
• Brow and lash tinting
• Basic and customized facial services
• Skin consultations and appropriate service/product recommendations
• Proper sanitation, disinfection, and room preparation before and after every client

Candidates must be comfortable providing services to a diverse clientele across different skin types, skin tones, races, and genders.

HydraFacial experience is a plus but not required. The selected candidate must be willing to complete onsite HydraFacial training and certification provided by the company.

Reception & Client Experience

When not servicing clients, team members are expected to actively support the daily operation of the studio, including:

• Greeting and checking clients in and out
• Answering phones and responding professionally to client inquiries
• Scheduling, confirming, and managing appointments
• Processing payments and completing client checkout
• Rebooking clients before they leave
• Educating clients about services, memberships, packages, and promotions
• Maintaining a professional and welcoming front-desk environment

Sales & Client Retention

This is a service and sales-focused environment. Team members are expected to:

• Recommend and upsell appropriate services and enhancements
• Educate clients about retail skincare and aftercare products
• Promote memberships, packages, and current offers
• Rebook clients and encourage appropriate maintenance schedules
• Build strong client relationships that encourage repeat business
• Work toward established client-retention and sales goals

Studio Maintenance

Maintaining the studio is a shared team responsibility and an expected part of this position. During downtime and between clients, team members are expected to:

• Clean and reset treatment rooms and service areas
• Sanitize tools, equipment, and workstations
• Maintain clean reception and common areas
• Restock supplies and retail displays
• Fold and organize linens and supplies
• Sweep, wipe surfaces, remove trash, and complete routine cleaning
• Keep the studio clean, organized, sanitary, and client-ready throughout the day

Qualifications

• Current New York State Esthetics or Cosmetology license, as applicable to services performed
• Minimum 1 year of professional waxing experience
• Experience with eyebrow shaping using waxing, sugaring, and/or threading
• Experience with brow and lash tinting
• Experience performing basic facial services
• Strong customer service and communication skills
• Comfortable recommending and selling services and retail products
• Professional, dependable, punctual, and team-oriented
• Comfortable servicing clients of all races, skin tones, and genders
• Willingness to learn new techniques and complete company-provided training
• Ability and willingness to perform reception and studio maintenance responsibilities when not servicing clients
• Open and flexible availability, including evenings and weekends based on business needs

90-Day Probationary Period

All new hires will complete a 90-day introductory/probationary period designed to provide training, establish performance expectations, and ensure the employee is fully prepared to perform the position independently. By the completion of the 90-day period, the expectation is that the employee will demonstrate:

• Fluency and independence in daily operating responsibilities, including opening/closing procedures as applicable, reception duties, client checkout, room turnover, sanitation, restocking, and routine studio maintenance
• Consistent adherence to Skin by Jade policies, procedures, service standards, sanitation requirements, and client-service expectations
• A minimum 50% client-retention/rebooking rate, measured according to Skin by Jade's established performance standards
• Consistent professionalism, punctuality, dependability, and attendance
• Ability to confidently recommend and upsell appropriate services, memberships, and retail products
• Ability to manage downtime productively without requiring continuous direction
• Demonstrated ability to provide quality services and a positive experience to Skin by Jade's diverse clientele

Upon successful completion of the 90-day probationary period and satisfactory performance review, the employee will be eligible for an increase to their hourly rate. Continued employment and advancement are based on demonstrated performance, reliability, client experience, adherence to company standards, and the ability to meet the expectations of the position.

Who We're Looking For

We're looking for someone who understands that working in a boutique skincare studio means being part of the entire client experience. When you're with a client, your focus is providing an exceptional service. When you're between clients, you're helping at reception, rebooking guests, following up with clients, learning products, restocking, cleaning, supporting your teammates, and helping keep the studio running smoothly.

We value team members who take initiative, want to grow their clientele, are receptive to coaching, and take pride in contributing to the success of the entire studio. We are hiring immediately.

Healthy Skin. Beautiful Confidence.