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Guest Experience Manager

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Gorgeous Gorgona

62 West 38th Street, New York, NY   See map

Reviews

4.7
Gorgeous Gorgona is a busy luxury nail salon in Midtown, delivering personalized, high-end guest experiences where every visit is enjoyable and memorable.
Luxury

Job Highlights

Pay
Hourly
Schedule
Full Time
Flexible Schedule
Experience
Industry exp. req.

Guest Experience Coordinator

We are seeking a proactive and friendly Guest Experience Coordinator to join a busy luxury nail salon in Midtown. The ideal candidate will serve as the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks.

Duties

  • Deliver a personalized, luxury guest experience by anticipating client needs, offering refreshments, assisting with color and design choices, and ensuring every visit is enjoyable and memorable
  • Maintaining cleanliness, beauty, and a pleasant atmosphere throughout the shift
  • Provide day-to-day support to nail technicians, helping resolve client communication, operational, and workplace issues so they can focus on delivering services

Requirements

  • Exceptional friendliness and willingness to help
  • Experience in luxury client service
  • Strong teamwork skills
  • High stress tolerance
  • Ability to manage conflict situations with demanding clients
  • Highly organized with the ability to multitask and prioritize effectively in a fast-paced environment
  • Russian language skills are a plus, but not required
Guest Experience Manager | Gorgeous Gorgona | SalonJobs