Front Desk Receptionist/Patient Coordinator at Khrom Aesthetics

Do you love everything beauty related? Do you enjoy interacting with people in-person and on the phone? Is being helpful & proactive something you take pride in? If you answered yes to all of the above, keep reading, you may be a candidate for a Patient Coordinator position at Khrom Aesthetics.

Led by one of Brooklyn's top Cosmetic Dermatologists, our newly renovated gorgeous facility located on Ocean Parkway, is seeking an upbeat, friendly, and responsible individual to join our team as a Front Desk Patient Coordinator. Khrom Aesthetics offers a wide range of beauty treatments utilizing the most advanced technology and uncompromising personalized care in a luxurious and beautiful setting. We are passionate about making a meaningful connection and real difference for all of our patients through continuous research and innovation, as well as a heartfelt passion for what we do.

Job Summary

The Front Desk Patient Coordinator is responsible for creating an outstanding patient experience on the phone, in digital communications, and in the office. An ideal candidate will have a positive can-do attitude, great interpersonal skills, and an ability to remain organized while multitasking.

Ideal Candidate Traits

A good candidate has the following traits and attributes:

• Enthusiastic, energetic, personable, and friendly
• Ability to create an excellent experience for clients
• Team player who shows initiative and takes responsibility
• Problem solver who thinks on their feet and can resolve conflicts
• Thrives in a dynamic fast-paced environment
• Familiar with cosmetic treatments and/or interested in learning about it
• Must be bilingual (English & Russian) due to high client demographics

Daily Responsibilities

• Answer telephone calls and greet clients in a bubbly and pleasant manner
• Convert incoming calls, emails, and inquiries to appointments
• Keep track of inquiries and follow up until you have reached and assisted or booked them
• Update clients on the latest in-house promotions and offers, as well as new services
• Keep up with manufacturer-based rewards programs to maximize client incentives
• Ensure the schedule is maximized daily by rebooking patients and keeping records of client special requests and waiting lists
• Be educated on all services offered within the location (injectables, lasers, facials)
• Collect patient reviews and client feedback to maximize client satisfaction
• Communicate effectively with all staff members to ensure proper scheduling and accurate pricing for the services performed
• Keep the reception area clean and neat for a pleasant client environment
• Be on time, as you are responsible for opening the office during the morning shifts

Employment Options & Compensation

PART-TIME & FULL TIME options available.

Compensation depends on experience $18-$23/hr. Incentives are offered on rebooking clients and retail sales.

Full-time employees are also eligible for benefits package.

Benefits

• Employee discount
• Paid training
• Paid time off
• Opportunities for advancement
• Referral program
• Paid sick time
• 401(k)