Front Desk Receptionist/Patient Coordinator at Khrom Aesthetics

Job Description

Do you love everything beauty related? Do you enjoy interacting with people in-person and on the phone? Is being helpful & proactive something you take pride in? If you answered yes to all of the above, keep reading, you may be a candidate for a Patient Coordinator position at Khrom Aesthetics.

Led by one of Brooklyn's top Cosmetic Dermatologists, our newly renovated gorgeous facility located on Ocean Parkway, is seeking an upbeat, friendly, and responsible individual to join our team as a Front Desk Patient Coordinator. Khrom Aesthetics offers a wide range of beauty treatments utilizing the most advanced technology and uncompromising personalized care in a luxurious and beautiful setting. We are passionate about making a meaningful connection and real difference for all of our patients through continuous research and innovation, as well as a heartfelt passion for what we do.

Job Summary

The Front Desk Patient Coordinator is responsible for creating an outstanding patient experience on the phone, in digital communications, and in the office. An ideal candidate will have a positive can-do attitude, great interpersonal skills, and an ability to remain organized while multitasking.

Ideal Candidate Traits

A good candidate has the following traits and attributes:

Enthusiastic, energetic, personable, and friendly
Ability to create an excellent experience for clients
Team player who shows initiative and takes responsibility
Problem solver who thinks on their feet and can resolve conflicts
Thrives in a dynamic fast-paced environment
Familiar with cosmetic treatments and/or interested in learning about it
Must be bilingual (English & Russian) due to high client demographics

Daily Responsibilities

Answer telephone calls and greet clients in a bubbly and pleasant manner
Convert incoming calls, emails, and inquiries to appointments
Keep track of inquiries and follow up until you have reached and assisted or booked them
Update clients on the latest in-house promotions and offers, as well as new services
Keep up with manufacturer-based rewards programs to maximize client incentives
Ensure the schedule is maximized daily by rebooking patients and keeping records of client special requests and waiting lists
Be educated on all services offered within the location (injectables, lasers, facials)
Collect patient reviews and client feedback to maximize client satisfaction
Communicate effectively with all staff members to ensure proper scheduling and accurate pricing for the services performed
Keep the reception area clean and neat for a pleasant client environment
Be on time, as you are responsible for opening the office during the morning shifts

Employment Options & Compensation

PART-TIME & FULL TIME options available.

Compensation depends on experience $18-$23/hr. Incentives are offered on rebooking clients and retail sales.

Full-time employees are also eligible for benefits package.

Benefits

Employee discount
Paid training
Paid time off
Opportunities for advancement
Referral program
Paid sick time
401(k)

Khrom Aesthetics

About Khrom Aesthetics

Additional Details

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Jobs at Khrom Aesthetics

Front Desk Receptionist and Patient Coordinator