Guest Care Associate at
✨ The best and top-rated NYC local wellness nail care brand since 2006! Join our new team in Bayside, Queens!! ✨
Qualifications
- Possess strong customer service skills, team player, offer a strong entrepreneurial mindset, and ability to work in a fast-paced environment
- Bilingual (English, Chinese, Spanish)
- Reliable and punctual
- Highly organized and detail oriented
- Strong oral and written communication skills
- Ability to work weekends, early mornings, evenings, and some holidays
- Be able to stand for extended periods of time
Responsibilities
- Act as a host to bring warm welcomes to clients as they arrive for their appointments and set the tone for the entire client experience as the last to say goodbye
- Have thorough knowledge of the brand and product to answer any questions and offer assistance
- Manage client check-ins and check-outs
- Be a vital member in achieving the salon's financial goals and retaining existing clients
- Oversee inventory management, supply stock, appointment booking, and Nail Technician scheduling
- Actively maintain the presentation of the salon and sanitation guidelines at all times
- Respond to client emails and calls in a timely fashion