Front Desk Associate at Multi-Floor Spa and Wellness Center

Responsibilities

• Greet guests in a friendly and professional manner
• Assist guests with check-in, check-out, admission, and general front desk questions
• Provide basic information about spa services, facility rules, pricing, and guest procedures
• Assist with guest registration, waiver forms, wristbands, locker information, and related check-in steps
• Answer phone calls and assist with basic inquiries when needed
• Handle guest concerns or requests professionally and report issues to management when necessary
• Communicate with floor staff, locker room staff, security, and management to ensure smooth daily operations
• Maintain a clean, organized, and professional front desk area
• Follow all company policies, guest service standards, and operational procedures

Requirements

• Must be legally authorized to work in the United States
• Basic English communication skills required
• Chinese communication skills required
• Previous experience in front desk, customer service, hospitality, spa, hotel, restaurant, retail, or guest service preferred
• Friendly, patient, and professional attitude
• Strong communication skills and good customer service mindset
• Comfortable using basic computer systems, POS systems, phones, or reservation software
• Able to explain policies and procedures clearly and politely
• Strong attention to detail when handling guest information, payments, check-in, and check-out
• Able to stand for extended periods and work in a fast-paced environment
• Must be available to work weekends, holidays, and flexible shifts
• Responsible, reliable, and able to work well with a team

Schedule

Full-time and part-time positions available. Weekend and holiday availability required.