Spa Coordinator at DHC & CO.

Job Description

ABOUT US

At DHC & CO., we're here to create a 5-Star experience from start to finish. Our luxury spa blends elegance, intention, and world-class skincare to help clients feel relaxed, renewed, and radiant. We're looking for a seasoned Spa Coordinator who can lead the Spa Team with excellence, elegance, and heart.

WHO WE'RE LOOKING FOR

You're a detail-oriented professional with prior experience in a spa, medspa, or luxury salon environment. You thrive under pressure, stay calm during peak hours, and know how to balance operations, guest care, and sales — all while making every client feel like royalty.

RESPONSIBILITIES – WHAT YOU'LL BE DOING

Client Experience + Concierge Duties

• Greet clients with warmth, confidence, and attention to detail
• Manage bookings, confirmations, waitlists, and check-ins
• Offer beverages, guide them through the intake process, and maintain a calming flow
• Handle reschedules, follow-ups, and last-minute changes professionally

Front Desk Management

• Operate our booking system - Meevo
• Process payments, apply discounts or gift cards, and manage POS
• Keep the front desk and retail areas immaculate and on-brand
• Maintain a daily spa checklist and opening/closing responsibilities

Sales + Upselling

• Confidently recommend memberships, packages, and retail products
• Educate clients on the benefits of treatment plans and skincare routines
• Drive retail and service upgrades to support spa revenue goals
• Achieve monthly KPIs in sales, rebooking, and conversion rates

Inventory + Retail Operations

• Manage retail inventory and restock merchandise displays
• Receive and log shipments, reorder as needed
• Support the spa owner in introducing new products or promos
• Maintain product displays for a luxury feel at all times

Marketing Support (Optional/Bonus)

• Capture behind-the-scenes content for Instagram and Reels
• Help implement promos, holiday campaigns, and community events
• Encourage clients to leave reviews or post after treatments

Administrative + Reporting

• Create daily/weekly reports on revenue, rebooking, and retail sales
• Flag appointment gaps and help build schedules to maximize bookings
• Track memberships, cancellations, and billing issues
• Relay client feedback to the owner and team for continuous improvement

REQUIREMENTS

• Minimum 1 year of experience working at a spa, medspa, or luxury salon
• Strong knowledge of skincare, facials, or wellness services preferred
• Tech-savvy: comfortable with booking software, POS systems, and basic spreadsheets
• High attention to detail and ability to multitask in a fast-paced environment
• Warm, professional communication skills — both verbal and written
• Must be a problem solver, not just a receptionist

HOW TO APPLY

Send your resume to: info@dhcandco.com