Guest Experience Coordinator at DHC & Co.

Job Description

DHC & Co. is a high-end, fast-paced salon focused on exceptional service and elevated guest experiences. We are seeking a Guest Experience Coordinator to be the first and last impression of our brand.

This role is ideal for someone who loves people, thrives in a polished environment, and understands that great service drives great business.

Responsibilities

Greet and check in guests with professionalism and warmth
Create a welcoming, luxury experience for every guest
Manage phone, online, and in-person bookings
Guide guests to the correct services and service timing
Maintain smooth salon flow and support stylists throughout the day
Promote add-on services, memberships, and retail products
Process payments, gift cards, and memberships accurately
Handle guest concerns calmly and professionally
Maintain a clean, organized, and professional front desk area
Open and close the salon as scheduled

Qualifications

Customer service or hospitality experience preferred
Salon, spa, or luxury retail experience a plus
Strong communication and multitasking skills
Organized, reliable, and detail-oriented
Professional appearance and positive attitude
Comfortable in a fast-paced environment
Evening and weekend availability required

Compensation & Perks

Competitive hourly pay
Performance bonuses and retail commissions
Employee discounts on services and products
Growth opportunities within DHC & Co.
Supportive, structured, and positive team culture

Pay: From $17.00 per hour

Work Location: In person

Benefits: Employee discount

Why DHC & Co.

We believe exceptional guest experiences are the foundation of a successful salon. Our team is professional, motivated, and growth-focused—and we take pride in creating an environment where both guests and team members feel valued.

To Apply

Submit your resume through Indeed or apply in person at DHC & Co.

DHC & Co.

Contact

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Email Address

Website

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