Med Spa Patient Coordinator

In this pivotal role, you will serve as the first point of contact for patients, ensuring a seamless and welcoming experience from the moment they walk through our doors. Your energetic and positive attitude will help foster trust and comfort, while your meticulous attention to detail will support efficient clinic operations. You will coordinate patient scheduling, manage medical records, and assist with insurance verification, all while maintaining compliance with healthcare regulations such as HIPAA. This is an exciting opportunity for someone passionate about healthcare and customer service to make a meaningful impact in a fast-paced med spa environment.

Responsibilities

• Greet clients warmly and provide exceptional customer service
• Schedule, confirm, and manage appointments
• Answer phones, texts, and emails promptly and professionally
• Verify client information and assist with intake forms
• Process payments and maintain accurate records
• Maintain a clean, calm, and organized front desk area
• Coordinate with providers and support staff to ensure smooth daily operations
• Educate clients on services, memberships, and promotions when appropriate

Qualifications

• Previous front desk, medical office, or spa experience preferred
• Strong communication and interpersonal skills
• Professional appearance and positive attitude
• Ability to multitask in a fast-paced environment
• Comfortable using scheduling software and basic computer systems
• Sales or customer service experience

Join us to be part of a dedicated team that values energetic service delivery and meticulous healthcare support. Your contribution will help create a positive patient experience while supporting the smooth operation of our busy med spa. We are committed to fostering an inclusive environment where your skills can thrive!