Front Office & Customer Service

Front Office & Customer Service

• Phone Management: Promptly and warmly answer incoming phone calls, address inquiries, screen calls, and take detailed messages.
• Scheduling: Book, modify, and confirm client appointments while optimizing the service providers' schedules.
• Client Check-in & Out: Greet clients upon arrival, provide assistance while they wait, and manage client checkout.

Closing Out Clients & Transactions

• Point of Sale (POS): Accurately process payments using the cash register.

Facility Cleanup & Maintenance

• Post-Service Reset: Clean up and sanitize after every service.
• General Tidiness: Maintain the front desk, waiting area, and common spaces in a clean, organized, and presentable condition throughout the day.