Refractive Surgery Coordinator at Avant LASIK Spa

Interested in joining the Avant LASIK Spa team? As we grow, we are always looking for talented, enthusiastic people to help us provide the best LASIK experience possible to our patients.

POSITION: Refractive Surgery Coordinator
DEPARTMENT: Front Office
REPORTS TO: Practice Administrator

Job Summary

This individual is responsible for scheduling all refractive surgery patients, keeping the doctor on time, walking patients through the process, entering all necessary information into the computer, following-up on any patients that did not schedule after their initial consultation, addressing patients' concerns and being the liaison with Avant LASIK Spa.

Education and Experience

• High school diploma or equivalent. College a plus.
• Two years minimum experience in customer service or displayed skills. Medical knowledge a plus.

Essential Skills and Abilities

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients' needs.
• Composure under pressure.

Responsibilities

Surgery Scheduler

• Maintain working and professional relationship with each center where the doctor practices.
• Schedule patients as needed with each center.
• Follow-up and confirm times as soon as possible with each center.
• Call and confirm arrival times with patients at least 2 days prior to procedure.
• Ensure that all payments have been received and there is no outstanding balance.
• Assist patients in obtaining authorization or referrals that have not been received by the practice.
• Enter any changes to the patients' status into the computer.
• Keep meticulous records as to when and where the surgery is to take place.
• Give the doctor a completed list of all pending surgeries the Friday of the week prior.
• Schedule, reschedule, and cancel appointments as necessary.
• Confirm with each center that paperwork has been received prior to the day of surgery.
• Update patient recalls as necessary.
• Place telephone calls to no-show appointments; reschedule as needed.
• Keep an active cancellation list. Follow-up on any and all cancellations in due course.
• Keep an active recall list and call patients to reschedule.

Refractive Coordinator

• Meet and greet all refractive consults when possible.
• Keep the doctor on time with consults.
• Ensure patients have all the information they need.
• Monitor wait times so no patient is left waiting too long.
• Offer waiting patients refreshments.
• Ensure refractive center has all necessary paperwork at least 5 days before surgery.
• Call patients to follow-up before and after surgery to ensure continuity of care.
• Ensure patients have all medicines and instructions before they leave.

Administration

• Fill in at the front desk when needed.
• Using the ePrescribe system, order medications as needed.
• Keep all paperwork up to date and available; make copies as needed.

Application Instructions

To apply for this position, please send an email with your resume to AvantLASIKSpa@gmail.com.