Receptionist at Avant LASIK Spa

Interested in joining the Avant LASIK Spa team? As we grow, we are always looking for talented, enthusiastic people to help us provide the best LASIK experience possible to our patients.

POSITION: Receptionist
DEPARTMENT: Front Office
REPORTS TO: Front Office Supervisor/Practice Administrator
JOB SUMMARY: This individual is responsible for answering the telephone in a courteous and professional manner, directing calls to appropriate personnel, scheduling appointments, sending recalls, and making appointment reminder calls.

To apply for any of our open positions, please send an email with your appropriate resume to AvantLASIKSpa@gmail.com

Education and Experience

• High school diploma or equivalent.
• Two years minimum experience in customer service or displayed skills.
• Bilingual a plus.

Essential Skills and Abilities

• Excellent customer service and communication skills.
• Accurate data entry.
• Ability to work as a team member.
• Management of multiple tasks simultaneously.
• Motivation to succeed.
• Strong organization with attention to detail.
• Empathetic personality with concern and respect for patients' needs.
• Composure under pressure.

Responsibilities

Patient Check-In

• Checks patients in, greeting everyone in a pleasant and professional manner.
• Tracks patients in the reception area and communicates with them, as needed.
• Evaluates chart data to verify all information has been received, completed, and signatures obtained.
• Photocopies patient's insurance card and identification.
• Ensures that proper authorization or referral is collected from the patient.
• Assists patients in obtaining authorization or referrals that have not been received by the practice.
• Enters all new patient demographic information into the computer, as well as relevant changes.
• Places charts in queue for specific physician or technician.
• Marks arrival time of patients in office and makes sure that patients are seen on time.
• Schedules, reschedules, and cancels appointments as necessary.
• Files reports and charts.
• Updates patient recalls as necessary.

Telephones and Greeting

• Answers telephone calls promptly (three rings).
• Addresses the caller's concern.
• Directs all calls to appropriate personnel.
• Identifies emergency calls and schedules appropriately.
• Places telephone calls to new patients to confirm upcoming appointments and verifies information required of the patient at the time of appointment.
• Places telephone calls to no-show appointments; reschedules as needed.
• Keeps an active cancellation list and monitors compliance and patient retention.
• Keeps an active recall list and calls patients to ensure proper compliance and care.

Check Out

• Presents and collects fees, posting charges and payments, making next appointment.
• Arranges for specific appointment for follow up care, referral, etc.
• Posts patient checks that come in the mail.
• Notes and monitors accounts that have balances due.
• Stocks and keeps reception area, waiting room, and patient restroom clean.

Financial Responsibilities

• Obtains proper insurance information and updates patient file.
• Monitors the postage meter and enters postage when needed.
• Contacts repair service when copier is in need of servicing.
• Provides fee schedules and insurance information to patients.
• Ensures that all collections are documented and paperwork balances.

Filing Duties

• Files all patient charts, patient information, referral letters, and any other patient-related material.
• Pulls charts for following day; reviews charts for accuracy and order.
• Pulls charts for insurance review by request.
• Prepares new patient charts and types patient chart labels.
• Processes the fee tickets for the following day's patients and places them in the patients' charts, as required.
• Copies forms, articles, etc.

Administration

• In conjunction with the Optometrist and under the direction of the same, orders contact lens trials as well as contact lens supply for patients.
• Using the ePrescribe system, orders medications as needed.
• Manages records including the release of medical records upon receiving authorization to do so.