Licensed Massage Therapist Floater at Spencer's

Spencer's is a luxury boutique spa with its flagship location in the heart of Soho, New York City. Join our team of highly trained Massage Therapists and become part of a supportive team culture. Our chic, new facility offers state-of-the-art equipment. Spencer's is less a traditional spa and more a space for design, comfort, and effortless aesthetic—a place for our guests to slow down, feel taken care of, and enjoy every detail.

About the Role

Spencer's is looking for a dependable and experienced Licensed Massage Therapist Floater to provide coverage and support during our busiest days. This unique role is designed for a therapist who is comfortable being onsite during their shift and available to step in when coverage is needed.

As a Floater, you will be onsite Thursday through Sunday and available to provide massage services in the event of therapist call-outs, emergencies, last-minute schedule changes, or unexpected guest demand. When coverage is not needed, you may support the spa team with guest experience and operational needs.

This is an ideal opportunity for a licensed therapist looking for a consistent weekend commitment while maintaining flexibility in their schedule.

Role and Responsibilities

• Be onsite and available Thursday through Sunday during scheduled shifts.
• Provide massage treatments when needed due to therapist call-outs, emergencies, schedule changes, or increased guest demand.
• Deliver Spencer's luxury hospitality experience to every guest.
• Assess, consult, and perform full-body massage treatments and specialty treatments professionally and attentively.
• Provide massage sessions of varying durations based on each guest's individual needs and preferences.
• Provide exceptional, client-centered service and care to ensure guest satisfaction.
• Maintain strong professional boundaries and uphold Spencer's standards of service and professionalism.
• Maintain cleanliness and organization of treatment rooms and shared spa spaces.
• Support the spa team with guest experience and operational needs when massage coverage is not required.
• Collaborate with therapists, Spa Hosts, and management to ensure a seamless guest experience.
• Participate in specialized, paid training programs and monthly upskilling sessions.
• Remain flexible and responsive to changing business needs throughout the day.

Qualifications

To excel in this role, you will need:

• Valid New York State Massage Therapy License.
• 500+ hours of training from an approved provider.
• 2+ years of experience in a luxury spa environment preferred.
• Availability and commitment to work Thursday through Sunday.
• Ability to remain onsite and ready to provide coverage throughout scheduled shifts.
• Strong interpersonal and professional skills with clearly articulated boundaries.
• A team-oriented mindset and willingness to jump in wherever support is needed.
• Strong listening skills and the ability to adapt to different guest needs and preferences.
• A passion for providing exceptional, client-centered massage and luxury hospitality.
• Willingness to learn Spencer's protocols and attend paid training and upskilling sessions.
• Ability to perform Deep Tissue techniques when required.
• Experience with hot stones, Thai massage, and reflexology preferred.
• Ability to handle unexpected changes and difficult situations with professionalism and ease.
• This position requires bending, stooping, and moving items up to 30 pounds.
• Must be able to remain in a stationary position, including standing, for up to 2 hours at a time, and move throughout the space to access supplies and equipment.