Spa Director at Spencer's

Job Description

Overview:

Spencer's is a luxury spa group with locations in the New York City and Los Angeles area. Offering top-tier wellness treatments in a luxurious setting, Spencer's focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.

Spencer's is a rapidly growing luxury wellness brand redefining the modern spa experience. With locations in New York and Los Angeles, Spencer's combines elevated design, exceptional service, and disciplined operational execution to deliver one of the most sought-after spa experiences in the country. Our locations operate at high volume while maintaining uncompromising service standards. We are building a category-defining wellness brand designed to scale across major cities.

We are looking for a Spa Director who thrives in a fast-paced environment and loves running the floor. This is a high visibility leadership role. The Spa Director is the operator of the building who is responsible for the guest experience, team performance, and financial performance of the location. You will lead a performance-driven team, manage daily operations, seek revenue, maintain exceptional guest experience standards, and ensure the spa operates with precision, always. You will work closely with key stakeholders and leadership but will be expected to run the location independently and decisively. This role is ideal for someone who: loves being on the floor, thrives in fast operational environments, can lead a team with authority and warmth, obsesses over details, and takes full ownership of results.

Position Details

Location: Soho, NYC
Position Type: Full-Time, In-Spa
Compensation Range: $115,000 - $130,000
Days and Hours: Thursday - Monday | 9:00am - 6:00pm

What Success Looks Like

A flawless guest experience
A focused and accountable team
Strong revenue performance

Why This Role Is Special

Spencer's is growing quickly, and the Spa Director will play a critical role in shaping the operational excellence of the brand.

You will have the opportunity to:

Run one of the highest-performing luxury spas in New York
Build and lead a strong operational team
Work closely with leadership in a rapidly scaling company
Grow into future leadership roles as the brand expands

Core Responsibilities

Full ownership of daily operations
Ensure the spa is operating smoothly at all times
Maintain immaculate facility standards
Resolve operational issues immediately and decisively
Ensure opening, closing, and operational procedures are executed without exception
Oversee inventory, supplies, and vendor relationships
Ensure the spa environment reflects the Spencer's brand at all times
Complete calendar & revenue ownership via the booking system & daily schedule
Ensure staff are scheduled efficiently and productively
Monitor daily occupancy, utilization, and booking trends
Identify opportunities to improve conversion, retention, and upselling
Drive membership and package sales through strong guest engagement
Hire, train, and develop high-performing staff
Create a culture of accountability and professionalism
Maintain clear expectations for behavior, performance, and guest interaction
Ensure every guest receives a high-touch luxury experience
Continuously refine service standards and team execution
Enforce operational systems and procedures
Maintain compliance with company policies and standards
Ensure operational checklists are executed daily
Monitor labor efficiency and staffing levels
Identify operational improvements and implement solutions

You Should Bring

5+ years leadership experience in hospitality, wellness, luxury, or high-volume service environments
Proven experience managing teams and operations in fast-paced environments
Strong commercial instincts and sales awareness
Confidence making decisions and solving problems quickly
Exceptional attention to detail
Strong communication and leadership presence
Comfort working on the floor and interacting with guests daily

Compensation & Benefits

$115,000 – $130,000 salary
Performance-based bonus structure
Health reimbursement benefits (ICHRA)
Complimentary spa services

Application Instructions

If you are someone who loves running operations, leading teams, and creating exceptional guest experiences, we want to hear from you.

Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

Join our team and play a pivotal role in driving membership growth and ensuring Spencer's continues to offer an exceptional experience for our guests.

Spencer's Spa

About Spencer's Spa

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