Head Spa Concierge

We believe everyone deserves a sanctuary for deep restoration. Our head spa offers personalized wellness experiences through organic botanicals and advanced AI analysis, designed to reconnect you with your inner vitality and natural balance. We're a women-owned team of compassionate professionals who understand that healing others begins with healing ourselves. Here, self-care isn't selfish—it's essential. We create sacred space for genuine renewal while supporting each other's mental health and personal growth journey.

Key Responsibilities

• Greet and welcome guests with exceptional hospitality, creating a calming first impression
• Manage appointment scheduling, confirmations, and cancellations across multiple service providers
• Administer AI analysis for scalp and hair assessment, interpret results, and explain findings to guests (comprehensive training provided)
• Guide guests through the botanical bar experience and craft personalized treatment plates for each guest
• Process payments, handle transactions, and manage point-of-sale system
• Conduct consultations to recommend appropriate treatments based on guest needs
• Maintain reception area cleanliness and ensure relaxing ambiance
• Handle guest concerns with grace and find appropriate solutions
• Support retail sales and maintain attractive product displays
• Coordinate with therapists to ensure smooth treatment transitions

What We're Looking For

• High school diploma or equivalent required
• Minimum 2+ years customer service experience (hospitality, retail, or healthcare preferred)
• Strong communication skills with genuine interest in others' stories
• Basic computer proficiency and comfort learning new software systems
• Professional phone etiquette and email communication
• Cash handling and POS system experience preferred

• A nurturing soul who finds joy in helping others discover their path to wellness
• Natural warmth and intuitive ability to make people feel seen and valued
• Passion for self-care and understanding that your own well-being matters
• Openness to learning about wellness, mental health, and personal growth
• Professional reliability balanced with authentic compassion
• Grace under pressure and ability to stay centered in busy moments
• Team player who believes in lifting others up
• Ability to maintain confidentiality and professionalism
• Strong attention to detail and organizational skills
• Calm, patient demeanor in fast-paced environments
• Reliable attendance and punctuality

Why This Work Matters

When you help others find peace and renewal, you're not just providing a service—you're part of their healing journey. There's profound fulfillment in witnessing someone leave feeling lighter, more centered, and reconnected to themselves. Plus, working in wellness means prioritizing what truly matters: mental health, balance, and authentic connection.

Ready to nurture others while nurturing yourself? We'd love to meet you!