Front Desk Receptionist at Akari Salon and Spa

The ideal candidate is organized, eager to learn, works well in high-stress environments, and can stand for long periods of time.

Our front desk receptionists are the first point of contact for clients and deliver exceptional customer service experiences by building friendly, trusting relationships.

The position plays a vital role in coordinating the workflow for all service providers and is an integral part of the team. There are multiple opportunities for growth and education.

Primary Responsibilities

• Book and confirm appointments (phone and email)
• Greet clients and inform service providers of their arrival
• Offer beverages and engage with clients who are in the waiting area
• Welcome walk-ins, answer questions about services, and schedule appointments based on availability
• Process cash and credit card transactions
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate
• Maintain a professional, clean environment
• Open and close the salon and spa
• Maintain accurate time clocks and vacation requests
• Mail online orders
• Attend department meetings
• Accurately reconcile the cash drawer at the end of each day

Qualifications

• Demonstrated ability to be friendly and professional in a customer service environment
• Ability to multi-task as well as remain calm, graceful, and friendly under pressure
• Must be pro-active, punctual, responsible, and highly organized
• Demonstrated ability to communicate effectively with team members and clients in a friendly manner
• Ability to work a flexible schedule including days, evenings, and weekends
• Previous salon or spa experience helpful
• Strong computer skills

Experience

• Customer Service: 2 years (preferred)