Front Desk Coordinator at SENSE+

SENSE+ is a luxury skincare and wellness destination where advanced aesthetics meets holistic beauty. We specialize in internationally renowned skincare brands, cutting-edge anti-aging treatments, and curated wellness experiences. Our mission is to provide an elevated, personalized journey for each client in a serene, high-end environment.

The ideal candidate MUST be bilingual in English and Chinese (Mandarin) and comfortable communicating confidently with a diverse clientele both in person and over phone/text. This role is ideal for someone who is professional, detail-oriented, sales-minded, and passionate about beauty, wellness, and luxury client experience. You will play an important role in client experience, appointment coordination, retail sales, membership education, and overall daily spa operations.

Responsibilities

• Welcome and check in clients with a professional, luxury-oriented demeanor
• Manage appointment scheduling, confirmations, and daily calendars
• Answer phone and texts to assist with inquiries and appointment scheduling
• Educate walk-ins and existing clients about treatments, memberships, and promotions
• Assist with retail sales by recommending skincare products aligned with client needs
• Process payments, gift cards, and membership transactions
• Support the spa team to ensure seamless daily operations
• Assist with social media content or administrative tasks when needed

Qualifications

• Bilingual: Fluent in English and Chinese (Mandarin)
• Previous experience in front desk, scheduling, beauty, or sales (spa, hospitality, or medical office preferred)
• Strong sales skills with proven ability to upsell services or products
• Excellent conflict resolution and problem-solving abilities
• Organized and detail-oriented with comfort using booking/POS software
• Ability to navigate social media platforms like Instagram, TikTok, and WeChat