Front Desk Receptionist at Chateau Merrimack Resort & Spa

Job Responsibilities

• Welcome guests for check-in and check-out and handle related procedures
• Answer phone calls, respond to guest inquiries, and provide information services
• Manage reservations, including new bookings, modifications, and cancellations
• Record and handle guest complaints, escalating to supervisors promptly
• Maintain a tidy front desk and present a professional image

Requirements

• High school diploma or above; hospitality management or related field preferred
• Good communication skills and a strong sense of customer service
• Proficiency in office software; experience with front desk systems is a plus
• Professional appearance, and ability to work shifts
• Proficiency in Mandarin Chinese is preferred

Benefits

• Medical insurance (conditional)
• Paid annual leave and holiday benefits
• Comprehensive training and clear career advancement opportunities
• Employee discount
• Employee assistance program
• Professional development assistance

Work Schedule

Shift system, 8 hours per shift, max 160 hours per month