Front Desk Receptionist at Chateau Merrimack Resort & Spa

Job Description

Welcome guests for check-in and check-out and handle related procedures
Answer phone calls, respond to guest inquiries, and provide information services
Manage reservations, including new bookings, modifications, and cancellations
Record and handle guest complaints, escalating to supervisors promptly
Maintain a tidy front desk and present a professional image

Shift system, 8 hours per shift, max 160 hours per month