Front Desk & Patient Care Coordinator at Renascence Aesthetic Dermatology

Renascence is a boutique medspa and direct care dermatology practice in Belmont, MA, led by Katie O'Brien, NP. We offer injectables (BOTOX, Dysport, dermal fillers, Sculptra), laser skin resurfacing, chemical peels, HydraFacial, microneedling with PRFM, hair restoration, and medical dermatology care. Our patients come to us for personalized, natural-looking results and a warm, high-touch experience from the first call to the follow-up visit.

We are looking for a polished, organized, and personable Front Desk & Patient Care Coordinator to be the first point of contact for our patients and the operational backbone of our practice. This role is primarily front desk and administrative support. Licensed estheticians are encouraged to apply: there is an opportunity to perform a small number of facials and peels each week, but the main focus is patient experience, scheduling, and keeping the practice running smoothly. The right person is quick to respond, takes ownership, and enjoys educating patients and recommending skincare.

Responsibilities

• Greet, check in, and check out patients with warmth and professionalism
• Answer phone calls, texts, emails, and website and social media inquiries promptly (speed to lead matters)
• Keep the front office and retail area clean, organized, and welcoming at all times
• Collect intake forms, consents, and payments and keep patient records accurate

• Manage the provider schedule in Boulevard, including bookings, confirmations, and reschedules
• Book new patient consultations and follow-up and series appointments
• Follow up with patients after treatments and reach out to patients who are due for maintenance
• Coordinate daily patient flow with the provider and help with room turnover as needed

• Recommend and sell medical-grade skincare (SkinMedica and more) and track retail inventory
• Promote memberships, packages, gift cards, and current promotions
• Explain financing options (Cherry, CareCredit) and help patients enroll
• Support in-office events, launches, and seasonal campaigns

• Handle day-to-day admin tasks for the practice owner, including vendor communication, supply orders, and filing
• Help gather before-and-after photos, reviews, and patient testimonials for marketing
• Share patient trends, common questions, and feedback with the practice owner

• Perform facials, chemical peels, and other approved esthetic treatments as scheduled
• Build skincare plans and rebook patients for ongoing care

Qualifications

• 1+ year of front desk, receptionist, or patient coordinator experience, ideally in a medspa, dermatology, or medical office
• Excellent communication and customer service skills; friendly, polished, and professional
• Highly organized, reliable, and responsive, with strong attention to detail
• Comfortable with scheduling software (Boulevard experience is a plus), email, and basic computer tools
• Comfortable recommending products and services to patients
• Massachusetts esthetician license is a plus, not required
• Able to work in person in Belmont, MA

How to Apply

Apply through Indeed with your resume. Qualified candidates will be contacted for an initial interview.