Front Desk Coordinator at Luxury Medspa / Plastic Surgery

Job Description

We are a prestigious Plastic Surgery and Medspa practice with offices in Boston and Chelmsford, seeking a polished, articulate, and professional Front Desk Coordinator to join our Boston team.

This role focuses on phone and digital communication, serving as a key liaison between patients and our clinical staff. You'll manage scheduling, inquiries, and patient coordination with the same warmth and professionalism that define our in-office experience.

Why Join Our Team

• Represent a luxury aesthetic practice known for exceptional service and patient care
• Be the voice and virtual presence of our Boston location, supporting patients across both offices
• Enjoy comprehensive training in patient communication, scheduling systems, and luxury service standards
• Competitive pay, opportunities for advancement, and employee perks (including discounts on treatments and procedures)
• Work in a sophisticated, fast-paced environment that values professionalism and excellence

Key Responsibilities

• Serve as the first point of contact by phone, text, and email, providing warm, knowledgeable, and timely responses
• Manage appointment scheduling for both Boston and Chelmsford patients, ensuring efficient and accurate coordination
• Handle inquiries about services, procedures, and consultations with discretion and care
• Confirm appointments, process payments, and maintain accurate patient information
• Support the Boston front office with patient check-ins, check-outs, and administrative duties as needed
• Communicate effectively with the Chelmsford and Boston teams to ensure a seamless, elevated patient journey

Qualifications

• Exceptional phone etiquette—warm, articulate, and confident in handling luxury clientele
• Experience in aesthetics, luxury hospitality, or high-end customer service strongly preferred
• Highly organized and efficient, with strong attention to detail
• Tech-savvy with scheduling and EMR/CRM systems; Microsoft Office proficiency required
• Professional demeanor, excellent communication skills, and a commitment to patient care
• High school diploma required; associate's or bachelor's degree preferred
• Multilingual skills a plus

Who You Are

You're poised, professional, and thrive on clear, polished communication. You enjoy helping patients feel understood and cared for—even over the phone. You take pride in being the voice of a luxury brand, ensuring that every interaction reflects the same warmth and quality as our in-person experience.