Front Desk and Administrative Assistant

Job Description

Job Summary

We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our clients and guests, providing exceptional customer service while managing front desk operations. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment. The Front Desk Agent will handle various administrative tasks, ensuring a smooth and efficient front office experience.

Duties

• Greet and welcome guests in a friendly and professional manner.
• Manage multi-line phone systems, directing calls appropriately and responding to inquiries.
• Perform data entry tasks, maintaining accurate records of guest information and appointments.
• Assist with calendar management, scheduling appointments, and coordinating meetings.
• Provide customer support by addressing guest concerns and resolving issues promptly.
• Maintain an organized filing system for documents and records.
• Utilize Microsoft Office and Google Workspace for various administrative tasks including typing, proofreading, and document preparation.
• Ensure the front desk area is tidy and presentable at all times.
• Collaborate with other departments to ensure seamless communication and service delivery.
• Assist medical director with inventory counts and management of deliveries and restocking.

Experience

• Previous experience in a front desk or receptionist role is preferred.
• Bilingual candidates are highly desirable to enhance communication with diverse clientele.
• Strong clerical experience with proficiency in office management practices.
• Excellent computer skills with familiarity in Microsoft Office Suite and Google Workspace applications.
• Demonstrated customer service skills with a focus on providing exceptional support.
• Organizational skills with the ability to manage time effectively in a busy environment.
• Experience as a medical receptionist or worked in previous medical spa is a plus but not required. Personal assistant experience will also be considered beneficial.

We invite qualified candidates who are passionate about delivering outstanding service to apply for this exciting opportunity as a Front Desk/Administrative Assistant.