Front Desk Client Service Agent at COCO Spa
COCO Spa is an upscale day spa serving clients in Brewster and the surrounding area.We are seeking a professional, personable, and service-oriented Front Desk Client Service Agent to welcome guests and support the daily operation of the spa.
As the first person many clients see, you will help create a warm, organized, and professional guest experience.
Responsibilities
- Greet and check in clients and guests
- Schedule and confirm appointments
- Answer phone calls, emails, and client questions
- Explain spa services, products, policies, and procedures
- Process payments and complete transactions accurately
- Sell services, products, and gift cards
- Provide tours and information to prospective clients
- Support massage therapists, specialists, and managers
- Help maintain an organized, clean, and welcoming front-desk and guest-area environment
- Complete assigned opening and closing procedures
- Perform other related duties as assigned
Qualifications
- Previous front-desk, customer-service, hospitality, or spa experience preferred
- Excellent verbal and written communication skills
- Professional telephone and email etiquette
- Strong organizational and multitasking skills
- Comfort using computers, scheduling systems, and payment systems
- Ability to solve problems and prioritize tasks in a fast-paced environment
- Reliable, honest, personable, and team-oriented
- Willingness to learn about spa services and products
- Availability for weekend shifts
- Must be authorized to work in the United States