Front Desk Associate at Therapeutic Massage & Wellness

We are looking for someone who cares deeply about client experience and providing the best service they can. Our Front Desk associates undertake all receptionist and clerical duties of the spa as well as management of the entire business frame. You will be the "face" of the spa for all incoming clients.

The ideal candidate will have a friendly and easy-going personality while also being very perceptive and disciplined. You should be able to multitask, deal with all questions and complaints, and give accurate information to clients. Strong task prioritization skills are necessary for success. We are all about the clients. Our ultimate goal is to make all clients feel comfortable and special while on our premises.

Job Duties

• Greeting and checking in clients
• Tending to guests' needs
• Answering phones
• Booking appointments and scheduling
• Answering questions
• Being knowledgeable about all spa services
• Accepting payments
• Answering, checking, and sorting emails
• Keeping organized and updated files
• Social media and other marketing
• Assisting manager with small projects

Requirements

• Proven experience in customer service
• Strong communication and people skills
• Problem-solving skills
• Social media knowledge
• Flexible schedule
• Time management
• Organizational skills