Client Experience Coordinator (Front Desk Receptionist) at Waxing by Nadia

Waxing by Nadia is looking for a friendly, organized, and energetic Front Desk Receptionist to be the first face our clients see when they walk through the door. If you love creating a welcoming environment, staying on top of details, and being part of a team, we'd love to hear from you!

What You'll Do:

Front Desk & Client Experience

• Greet every client with a warm, professional welcome
• Check clients in and out and ensure their visit runs smoothly from start to finish
• Follow up with clients after services and help book their next appointments
• Work hand-in-hand with other employees and foster a positive work environment

Scheduling & Communication

• Manage and schedule appointments using our booking software
• Coordinate appointment times and communicate changes or needs with clients and staff
• Answer and respond to phone calls, text messages, and social media inquiries
• Address and resolve client requests quickly and professionally

Social Media & Brand Presence

• Help maintain an active, engaging presence on our social media platforms
• Assist with creating and posting content that reflects our brand

Operations & Shop Care

• Open and/or close the space on scheduled days and set a positive tone for the day
• Monitor and restock salon supplies as needed
• Maintain a clean, tidy environment (front desk, floors, bathroom, retail areas, etc.)
• Handle the cash drawer and process credit card payments accurately
• Complete side work throughout your shift to support smooth daily operations

What You Need to Be a Great Fit

• At least 1 year of reception and/or coordinating experience (salon/spa experience a plus)
• Part-time or full-time availability, Monday–Sunday (schedule will be flexible)
• Strong communication skills, in person and over the phone
• Confident using phones, booking software, and technology
• Reliable, punctual, and highly organized
• Friendly, outgoing, and comfortable in a client-facing role
• Spanish speaking is a huge plus!

Additional Details

• Hours: Part-time or full-time, flexible schedule (must have availability Monday–Sunday - weekend availability is necessary)
• Growth: Room for growth and pay increases based on performance and responsibility