Client Experience Coordinator (Front Desk Receptionist) at Waxing by Nadia

Job Description

Waxing by Nadia is looking for a friendly, organized, and energetic Front Desk Receptionist to be the first face our clients see when they walk through the door. If you love creating a welcoming environment, staying on top of details, and being part of a team, we'd love to hear from you!

What You'll Do:

Front Desk & Client Experience

Greet every client with a warm, professional welcome
Check clients in and out and ensure their visit runs smoothly from start to finish
Follow up with clients after services and help book their next appointments
Work hand-in-hand with other employees and foster a positive work environment

Scheduling & Communication

Manage and schedule appointments using our booking software
Coordinate appointment times and communicate changes or needs with clients and staff
Answer and respond to phone calls, text messages, and social media inquiries
Address and resolve client requests quickly and professionally

Social Media & Brand Presence

Help maintain an active, engaging presence on our social media platforms
Assist with creating and posting content that reflects our brand

Operations & Shop Care

Open and/or close the space on scheduled days and set a positive tone for the day
Monitor and restock salon supplies as needed
Maintain a clean, tidy environment (front desk, floors, bathroom, retail areas, etc.)
Handle the cash drawer and process credit card payments accurately
Complete side work throughout your shift to support smooth daily operations

What You Need to Be a Great Fit

At least 1 year of reception and/or coordinating experience (salon/spa experience a plus)
Part-time or full-time availability, Monday–Sunday (schedule will be flexible)
Strong communication skills, in person and over the phone
Confident using phones, booking software, and technology
Reliable, punctual, and highly organized
Friendly, outgoing, and comfortable in a client-facing role
Spanish speaking is a huge plus!

Additional Details

Hours: Part-time or full-time, flexible schedule (must have availability Monday–Sunday - weekend availability is necessary)
Growth: Room for growth and pay increases based on performance and responsibility

Waxing By Nadia

About Waxing By Nadia

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Jobs at Waxing By Nadia

Front Desk Receptionist