Client Experience & Communications Lead at Powell Studio

Job Description

About Powell Studio:

Powell Studio is a premier boutique destination for beauty, wellness, and professional training, located in the aesthetic mecca of Hanover, Massachusetts. We house two powerhouse divisions under one roof: Powell Studio Beauty + Wellness and Powell Studio Academy. We're also home to the Powell Performance Program and the PS with Jenn podcast — a growing movement built on transformation, education, and impact.

Our Mission

At Powell Studio, we transform lives through elevated aesthetic and wellness experiences rooted in science, integrity, and impact. We guide clients toward optimized beauty, energy, and longevity by combining the art of aesthetics with the power of cellular health.

Our Vision

To be the most trusted destination for holistic transformation — where beauty meets biology, providers evolve into industry leaders, and every service reflects a commitment to optimal outcomes, education, and empowerment.

Our Core Values

• Client-Centered Excellence: We deliver remarkable results and unmatched service by treating every client like family.
• Transformation Over Trend: We value sustainable results over quick fixes, educating and empowering our clients to make informed decisions.
• Integrity + Expertise: We honor the science, never cut corners, and operate with professionalism, honesty, and clinical rigor.
• Elevate & Evolve: We invest in continuous learning, team growth, and innovation to stay at the forefront of aesthetics and wellness.
• Collaboration + Culture: We show up for each other. Team wins are celebrated, ideas are welcomed, and every team member is seen and valued.
• Wellness as a Lifestyle: We believe providers must embody the energy and confidence we help our clients create. Self-care is not optional — it's our standard.

About the Role

This is not a front desk role — this is a leadership position designed for someone who thrives at the intersection of communication, strategy, and hospitality. As the Client Experience & Communications Lead, you are responsible for maintaining operational excellence and client flow across Powell Studio. You will lead scheduling strategy, team collaboration, and client follow-through — ensuring that no opportunity is missed to create a memorable experience or drive practice growth.

Core Responsibilities

Leadership & Team Integration

• Run daily team huddles to align on schedule flow, upgrades, client priorities, and open slots
• Collaborate with providers to discuss client needs, upcoming services, and rebooking plans
• Proactively strategize client retention, rebooking, and program enrollment opportunities
• Maintain a high-level view of operations and ensure communication flows across departments
• Serve as the bridge between Powell Studio Beauty + Wellness, Powell Studio Academy, and PS with Jenn podcast to keep all schedules aligned and organized

Scheduling, Communication & VIP Strategy

• Own the full schedule strategy and optimization process — client follow-ups, no-shows, reminders, and calendar gap-filling
• Communicate with clients in a timely, warm, and informed way that reflects our elevated brand voice
• Educate clients on Powell Studio's service offerings, programs, and the value of VIP Membership
• Ensure clients remain on track to meet their wellness and aesthetic goals
• Collaborate with Office Manager to run weekly reports on retention, membership engagement, and booking gaps

Systems, Sales & Support

• Recommend skincare, supplements, and next-step treatments based on each client's journey
• Ensure timely and personalized follow-ups post-consultation or treatment
• Monitor client trends and needs to assist in marketing and service planning
• Maintain accurate, up-to-date client notes and preferences in Zenoti
• Assist with client onboarding into the Powell Performance Program and event scheduling

The Right Fit

• Are a natural leader who can organize and inspire a team around shared goals
• Are sales-driven with a hospitality twist — you can communicate value and build trust with ease
• Think like an owner and take full ownership of your responsibilities and results
• Are energized by collaboration, creative problem-solving, and system optimization
• Can confidently speak to treatments, wellness programs, skincare, and memberships
• Have a warm, professional, and proactive communication style

Requirements

• 2–3 years experience in medical aesthetics, wellness, or high-end client experience
• Proven success in client-facing leadership or operations role
• Strong organizational and scheduling abilities
• Excellent communication skills — verbal, written, and interpersonal
• Proficiency in EMR, booking, and CRM platforms (Zenoti a plus)
• Familiarity with membership models, wellness journeys, or concierge-style service is ideal

Compensation & Benefits

• $30/hour paid biweekly
• Bonus + BAM incentives aligned with team performance and practice goals
• 1 week paid vacation
• Up to 10% 401K with 4% match
• Ongoing training, education
• 40% off all treatments and product purchases

Benefits eligible after 90-day SuccessLaunch period.

To Apply

Send your resume and a short video about why you'd be a strong fit for this leadership position to: appointments@thepowellstudio.com