Spa Manager at Bloomfield Wax and Skin Care Center

Qualifications

• 3+ years of successful spa management experience.
• Must have knowledge of professional spa treatment, skin care, and services.
• Effective proven leadership training skills with a strong work ethic.
• Excellent customer service skills.
• Must be efficient, well-organized with the ability to multitask.
• Must be motivated and enthusiastic with the ability to keep the team encouraged.
• Must possess the ability to troubleshoot difficult situations.
• Excellent communication skills.
• Proficient in spa software (Meevo).
• Must maintain a professional appearance at all times.

Responsibilities

• As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction.
• Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation.
• The individual in this position is responsible and accountable for specific aspects of daily operations.
• Create marketing strategies aimed at maximizing revenue and profits.
• Perform data analysis that drives business decisions and success.
• Use sound judgment, work independently, with minimal supervision.
• Plan and direct to meet the daily needs of the operation.
• Track staff schedules efficiently to optimize capacity, revenue, and profits.
• Maintain the utmost cleanliness and soothing ambiance of the premises.
• Manage inventory effectively.
• Ensure a high degree of customer satisfaction, address customer dissatisfaction, and resolve service complaints.
• Hire, train, supervise, develop, and mentor all team members according to establishment policies and procedures.
• Motivate and empower the team to achieve high standards.
• Ensure all employees are current in any required licensure and certifications.
• Keep up-to-date on spa trends and incorporate them into the treatment menu, promotions, and all marketing campaigns with support from the owners.
• Demonstrate desired behavior to staff, including customer service, staff interaction, and guest follow-up.
• Provide feedback in a professional manner.
• Ensure a high level of client service and execution of organizational standards.