Assistant Front Office Manager at Miraval Berkshires

Your journey begins now!

It is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

The Assistant Front Office Manager, under supervision of the Front Office Manager, will direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Relations, PBX, Transportation, Night Audit and Bell Staff. They will support the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Miraval's values, they will work to ensure the prompt and complete handling of guest needs and the professional and timely resolution of guest issues and complaints.

Essential Functions

• Responsible for assisting the Front Office Manager with short- and long-term planning and the management of the hotel's Front Office operations
• Handle the daily operations of the front office team
• Perform all tasks of a Front Office Staff as needed to facilitate service
• Ensure all operations and cash handling are done per policies and procedures
• Maintain excellent communication with the housekeeping department
• Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
• Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
• Coach and counsel employees to reflect Miraval service standards and procedures

Requirements

• Bachelor's Degree in Hospitality Management or a related field of study or equal work experience
• Extensive knowledge of front office operations, with a minimum of 1 year of Guest Services/Front Office Management experience in a luxury hotel or resort
• Maintain Miraval Brand Standards of appearance, with exceptional verbal and written communication skills
• Excellent computer skills to include strong knowledge of or ability to master use of Microsoft Office programs and expert-level knowledge of PMS systems (Opera, Resort Suites, Reserve, Colleague Advantage preferred)
• Exceptional people skills and ability to connect with and lead diverse groups and individuals
• Highly organized with ability to successfully manage multiple and competing priorities
• Must be extremely detail oriented, with exceptional leadership, follow through and project management skills
• Willingness and ability to work a flexible schedule, including nights, weekends and holidays

About Miraval

Miraval is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires Offers

• World class resort
• Awarded Fortune's 100 best companies to work for
• Unlimited use of our fitness center, yoga classes, and lectures
• Tuition or wellbeing reimbursement
• Free golf
• Employee discounts on all spa services and programming
• Discounted rates at Hyatt Hotels
• Positions with flexible schedules

Benefits

• Health savings account
• Dental insurance
• Employee discount
• Health insurance
• Food provided
• Flexible schedule
• Referral program
• 401(k)
• Flexible spending account
• Free parking
• Employee assistance program
• 401(k) matching
• Tuition reimbursement
• Paid time off
• Paid jury duty
• Vision insurance
• Parental leave
• Life insurance

Equal Opportunity Employer

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.