Assistant Front Office Manager at Miraval Berkshires

Job Description

Your journey begins now!

It is our ongoing purpose to bring imagination, authenticity and meaning to wellness. Each day we work to bring out the best in all we do for our guests and colleagues (you) to take comfort in.

Candidates interested in joining us on this journey need to believe in the power of the individual and understand that regardless of the job, every position has meaning and is important to Miraval's purpose.

The Assistant Front Office Manager, under supervision of the Front Office Manager, will direct, plan, organize and coordinate the activities of all Front Office operational areas to include: Guest Relations, PBX, Transportation, Night Audit and Bell Staff. They will support the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Miraval's values, they will work to ensure the prompt and complete handling of guest needs and the professional and timely resolution of guest issues and complaints.

Essential Functions

Responsible for assisting the Front Office Manager with short- and long-term planning and the management of the hotel's Front Office operations
Handle the daily operations of the front office team
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and timetables
Coach and counsel employees to reflect Miraval service standards and procedures

Requirements

Bachelor's Degree in Hospitality Management or a related field of study or equal work experience
Extensive knowledge of front office operations, with a minimum of 1 year of Guest Services/Front Office Management experience in a luxury hotel or resort
Maintain Miraval Brand Standards of appearance, with exceptional verbal and written communication skills
Excellent computer skills to include strong knowledge of or ability to master use of Microsoft Office programs and expert-level knowledge of PMS systems (Opera, Resort Suites, Reserve, Colleague Advantage preferred)
Exceptional people skills and ability to connect with and lead diverse groups and individuals
Highly organized with ability to successfully manage multiple and competing priorities
Must be extremely detail oriented, with exceptional leadership, follow through and project management skills
Willingness and ability to work a flexible schedule, including nights, weekends and holidays

About Miraval

Miraval is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires Offers

World class resort
Awarded Fortune's 100 best companies to work for
Unlimited use of our fitness center, yoga classes, and lectures
Tuition or wellbeing reimbursement
Free golf
Employee discounts on all spa services and programming
Discounted rates at Hyatt Hotels
Positions with flexible schedules

Benefits

Health savings account
Dental insurance
Employee discount
Health insurance
Food provided
Flexible schedule
Referral program
401(k)
Flexible spending account
Free parking
Employee assistance program
401(k) matching
Tuition reimbursement
Paid time off
Paid jury duty
Vision insurance
Parental leave
Life insurance

Equal Opportunity Employer

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Miraval Berkshires

About Miraval Berkshires

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Jobs at Miraval Berkshires

Assistant Front Office Manager

Assistant Front Office Manager