Front Desk Patient Coordinator at Yinova

Job Description

The Front Desk Associate will support the patient experience at Yinova through exemplary customer service and will help create a warm and welcoming environment in our centers.

Duties and Responsibilities

Patient Appointment and Account Coordination including:

Answering the phones and voicemails
Scheduling appointments
Checking and answering emails
Checking clients in/out
Selling retail products
Processing payments and insurance forms
Patient schedule coordination
Having a working knowledge of Yinova practices and associated retail products

Light clerical duties

Center set-up, preparedness, and light cleaning:

Restocking supplies
Opening and closing procedures
Waiting room and retail area tidying

Qualifications

Have prior customer service experience - retail, hospitality, restaurant, medical, or wellness is a plus
Highly developed customer service skills
Exhibit compassionate and empathetic conversational skills
Be detail-oriented and organized
Have exceptional time management skills
Have schedule availability - flexible to work on shifts needed during weekends and evenings
Be able to work at multiple locations throughout the week
Must be able to work weekends
Ability to work two scheduled shifts a week or more
Proficient computer skills: Google Suite, Microsoft Office, MindBody, EMR, Slack

Working Conditions

This position may require the incumbent to work both indoors and outdoors and may involve light to moderate exposure to noise and inclement weather conditions. Light lifting (up to 50 lbs) may be required. At times, travel in and around Yinova Centers locations via car, bus, subway, and on foot will be required.

The Yinova Center

About The Yinova Center

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Jobs at The Yinova Center

Front Desk Patient Coordinator