Wellness Receptionist at The Residence Wellness

Job Description

About Us

The Residence Wellness is Brooklyn's ultimate luxury social wellness club, offering elevated, personalized wellness experiences for clients who value discretion, service, and excellence.

We are seeking a Wellness Receptionist with proven experience in luxury hospitality, high-end spas, medical aesthetics, concierge services, or boutique wellness spaces. Our clients expect white glove service from the moment they walk through the door and we are looking for someone who naturally delivers that standard.

About The Role

As the first point of contact, you set the tone for the entire client experience. You are calm under pressure, highly organized, and confident working with clients who are investing significantly in their wellness.

This position is ideal for someone who has worked in:

Luxury spas or medspas
Medical offices or aesthetic clinics
High-end hotels, concierge desks, or private clubs
Upscale salons or wellness studios

Core Responsibilities

Provide a warm, polished, and professional welcome to all clients
Plan and create content for our social media accounts
Manage bookings, confirmations, and client flow
Handle payments, memberships, and package sales confidently
Communicate clearly with providers to ensure seamless service delivery
Maintain front desk organization, cleanliness, and brand standards
Respond to calls, texts, and messages with professionalism
Anticipate client needs and resolve concerns discreetly and efficiently
Uphold privacy, discretion, and luxury service standards at all times

Who We're Looking For

2+ years experience in reception, hospitality, or client-facing roles
Experience working with high-value clientele
Strong communication, presence, and emotional intelligence
Comfortable discussing premium services, memberships, and pricing
Polished appearance and professional demeanor
Highly organized, reliable, and detail-oriented
Ability to multitask in a fast-paced, elevated environment

This role is not suitable for applicants without prior professional front-desk, reception, or hospitality experience.

Bonus If You Have

Spa, wellness, medspa, or medical office experience
Sales or membership-based service experience
Scheduling software or CRM experience
Interest in wellness, aesthetics, or holistic health

Why Work With Us

Work in a luxury, wellness-forward environment
Be part of a growing, community-focused brand
Competitive hourly pay, 7% package commission + tips
Employee wellness perks and discounted services
Supportive leadership and elevated workplace culture

Location

Brooklyn, NY (In-Person)

How To Apply

Please submit your resume highlighting your relevant hospitality or reception experience. Applicants without the required experience will not be considered.

Qualified candidates will be contacted for the next step.

The Residence Wellness by Souldelana

About The Residence Wellness by Souldelana

Additional Details

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Jobs at The Residence Wellness by Souldelana

Wellness Receptionist

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