Hair Assistant & Guest Services at Spa Blue

Job Description

Spa Blue is seeking a talented, passionate hair salon assistant to join our growing team. The ideal candidate is highly skilled, detail-oriented, and committed to delivering exceptional guest experiences working directly with the creative director and master stylist with exceptional opportunity to advance in the hair care industry on weekends.

The role also requires 2 additional days of front desk work.

Key Responsibilities

Hair Assistant Responsibilities (Saturday/Sunday)

Assist hairstylists with daily operations, including preparing clients for services (gowning, shampooing, conditioning, and treatments)
Maintain cleanliness and organization of styling stations, tools, and equipment
Prepare and mix color formulations as directed by stylists
Ensure all tools and products are sanitized and ready for use
Support stylists during services to ensure a seamless client experience
Restock hair products and assist with retail display organization
Stay updated on basic haircare techniques and salon protocols

Front Desk (Tuesday/Wednesday)

Manage front desk operations, including guest check-in/check-out, scheduling, and communication via phone and email
Warmly welcome all clients and create a relaxing, high-end spa experience
Offer refreshments such as water, tea, or coffee to enhance guest comfort
Handle appointment scheduling, rescheduling, and cancellations using the spa's booking system
Respond promptly and professionally to client inquiries via phone and email
Guide guests through services, answer questions, and recommend treatments, upgrades, or memberships when appropriate
Process payments, billing, and gift card transactions, and perform daily reconciliation
Promote spa services and retail products in a client-focused manner
Oversee daily spa operations and coordinate with therapists, estheticians, and management to ensure a seamless service flow
Maintain a clean, organized, and inviting front desk, lobby, treatment rooms, and common areas
Ensure overall spa cleanliness and hygiene standards are consistently upheld
Handle laundry operations, including washing, drying, folding, and restocking linens and towels
Monitor inventory levels (towels, products, supplies) and assist with restocking and retail displays
Support team members to maintain efficient day-to-day operations
Address guest concerns professionally, ensuring timely resolution and escalating when necessary
Maintain strict confidentiality of client information and adhere to spa policies

Qualifications

High school diploma or equivalent (some college preferred)
Prior experience in a spa, salon, or hospitality environment preferred
Experience assisting hairstylists or basic knowledge of hair services is a plus
Strong communication, interpersonal, and multitasking skills
Familiarity with booking software (e.g., Mindbody, Booker, or similar systems) is a plus
Professional appearance and customer-first mindset
Ability to handle cash and process transactions accurately
Willingness to learn and grow within the hair and wellness industry
Flexibility to work evenings, weekends, and holidays as needed
1 year experience in spa, salon, or wellness preferred
English language proficiency preferred

Preferred Skills

Knowledge of hair, beauty, and wellness industry
Sales experience in promoting services or retail products
Strong organizational skills and attention to detail

Work Environment & Benefits

Calm, wellness-oriented work environment
Employee discounts on retail products
Opportunities for training and career growth

Compensation & Location

Pay: $16.00 per hour

Work Location: In person

Ability to Commute: Jersey City, NJ 07302 (Required)

Spa Blue

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Hair Assistant & Guest Services

Hair Assistant & Guest Services