Front Desk / Client Experience Associate at Ruey Wellness

Job Description

Ruey Wellness is an elevated wellness studio offering refined spa services, sound therapy, movement classes, and intentional rituals. We are seeking a Front Desk / Client Experience Associate who brings warmth, professionalism, and attention to detail to every guest interaction. This role is ideal for someone who enjoys creating a calm, welcoming environment and understands that luxury is felt through care, consistency, and presence.

Role Overview

As the first point of contact, you will shape each guest's experience from arrival to departure. You will support bookings, memberships, retail, and daily studio flow while maintaining Ruey's elevated service standards.

Key Responsibilities

Greet and check in guests with warmth and professionalism
Manage appointments, scheduling, and check-out
Explain services, memberships, and policies clearly and gracefully
Support retail sales and product recommendations
Answer phone calls, texts, and emails promptly
Maintain front desk organization and studio presentation
Assist with events, classes, and special programming
Communicate guest needs to practitioners and management

Qualifications

2+ years of experience in spa, wellness, hospitality, or boutique fitness preferred
Polished communication and strong interpersonal skills
Calm, detail-oriented, and service-focused
Comfortable with booking software and POS systems
Ability to multitask while maintaining a composed presence
Genuine interest in wellness, self-care, and client experience
Mandarin language proficiency required

Ruey Wellness

About Ruey Wellness

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