Front Desk Agent at Hair Transplant Clinic

Job Description

Job Overview

We are seeking a dynamic and personable Front Desk Staff member with ideally experience in medical sales/medical aesthetics/hair transplant industry and hair restoration to be the welcoming face of our Hair Transplantation clinic. This vital role involves managing front desk operations with enthusiasm, ensuring smooth office flow, and providing exceptional customer support. Assisting with hair transplants as well is ideal. The ideal candidate will be highly organized, tech-savvy, bilingual (if applicable), and possess a passion for creating positive first impressions, willing and able/ready to learn medical jargon, beneficial if already proficient in such. Your energy and professionalism will help foster a welcoming environment for clients, visitors, and team members alike. This paid position offers an exciting opportunity to develop your administrative skills while supporting daily office functions.

Duties

Greet visitors, clients, and staff with a friendly and professional demeanor, ensuring they feel welcomed and valued
Hair consultations which will involve some training for patients, some medical history taking and coordination with pharmacies, patients and vendors
Ideally hair transplant work as well
Manage multi-line phone systems efficiently, directing calls accurately and courteously
Handle all front desk responsibilities including check-ins, appointment scheduling, and visitor sign-in procedures
Maintain organized filing systems, data entry records, and manage correspondence through email and mail processing
Utilize computer skills to update calendars, prepare documents using Microsoft Office and Google Workspace tools, and perform proofreading tasks
Support office management tasks such as inventory tracking, supply ordering, and basic bookkeeping using QuickBooks or similar software
Ensure phone etiquette standards are upheld at all times while providing excellent customer service support

Experience

Previous office or administrative experience with strong clerical skills preferred, medical assistant skills or background in medicine optimal
Proven ability to operate multi-line phone systems with professionalism and efficiency
History working for hair transplant clinics, direct experience and work experience performing transplantations
ARTAS robotic experience preferred
Familiarity with office management software such as Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace
Experience in customer service roles demonstrating excellent communication skills and positive attitude
Knowledge of medical or dental receptionist duties is a plus but not required; relevant personal assistant experience is beneficial
Strong organizational skills with the ability to multitask efficiently in a fast-paced environment
Basic bookkeeping knowledge including data entry and familiarity with QuickBooks is advantageous

This role is perfect for motivated individuals eager to contribute to a vibrant office environment. If you thrive on organization, excel at communication, and enjoy supporting others through exceptional service—this opportunity is designed for you!

New York Hair Transplant

About New York Hair Transplant

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Front Desk Agent - Hair Transplant