Front of House Client Experience Consultant at Georgia Louise Beauty Longevity Atelier

Job Description

Overview

Reporting to the Managing Director, the Front of House Client Experience Consultant is a key ambassador of the Georgia Louise Beauty Longevity Atelier for our Front of House. This role is responsible for delivering an exceptional, concierge-level client journey from arrival to departure while actively driving treatment consultations, rebooking, package sales, and long-term client retention.

The ideal candidate is a confident, polished professional who excels in building strong client relationships, providing first-class concierge service, consultative selling, and handling objections within a luxury environment. They are flexible, proactive, and collaborative, able to think creatively to enhance client experiences and support the team wherever needed.

Flexibility in scheduling, including weekends, is required.

Important: This is a client-facing, consultative, and concierge-focused role focused on rebooking, consultations, and guiding clients through their treatment journey. Candidates without sales, client conversion, or delivering first-class concierge experience may not be suitable.

Key Responsibilities

Deliver a seamless, luxury concierge experience for all clients.
Welcome clients and provide a refined introduction to the Atelier.
Conduct new-client consultations, recommend treatments and packages.
Confidently rebook clients and handle objections professionally.
Support the team across operations, events, and retail.
Provide expert guidance on skincare products and fulfill retail orders.
Manage front desk operations including bookings, check-ins, billing, and client records.

Skills & Competencies

Exceptional relationship-building and luxury concierge skills.
Confident in rebooking, promoting packages, and handling objections.
Strong organizational, multitasking, and problem-solving abilities.
Flexibility to support the team and adapt to changing priorities.
Collaborative, proactive, and creative thinker.
Professional presence aligned with the Georgia Louise brand.
Knowledge of luxury skincare and wellness preferred.
Proficiency in Microsoft Office; experience with Boulevard Software a plus.

Qualifications

Minimum 2 years' experience in luxury spa, wellness, aesthetics, or high-end retail.
Proven ability to sell services and drive client retention.
Experience providing concierge or high-level client services preferred.
Forbes trained desirable.

Compensation & Benefits

Pay: $24.00 - $30.00 per hour

Expected hours: 20 – 40 per week

Benefits:

Staff Discount on products and treatments
Performance-Based Bonus Program
Paid Time Off
Employee discount
Collaborative Team Environment
Team Events and social activities

Work Location

In person

Georgia Louise Beauty Longevity Atelier

About Georgia Louise Beauty Longevity Atelier

Additional Details

Contact

Location

Email Address

Jobs at Georgia Louise Beauty Longevity Atelier

Client Experience Consultant