Front of House Client Experience Consultant at Georgia Louise Beauty Longevity Atelier

Overview

Reporting to the Managing Director, the Front of House Client Experience Consultant is a key ambassador of the Georgia Louise Beauty Longevity Atelier for our Front of House. This role is responsible for delivering an exceptional, concierge-level client journey from arrival to departure while actively driving treatment consultations, rebooking, package sales, and long-term client retention.

The ideal candidate is a confident, polished professional who excels in building strong client relationships, providing first-class concierge service, consultative selling, and handling objections within a luxury environment. They are flexible, proactive, and collaborative, able to think creatively to enhance client experiences and support the team wherever needed.

Flexibility in scheduling, including weekends, is required.

Important: This is a client-facing, consultative, and concierge-focused role focused on rebooking, consultations, and guiding clients through their treatment journey. Candidates without sales, client conversion, or delivering first-class concierge experience may not be suitable.

Key Responsibilities

• Deliver a seamless, luxury concierge experience for all clients.
• Welcome clients and provide a refined introduction to the Atelier.
• Conduct new-client consultations, recommend treatments and packages.
• Confidently rebook clients and handle objections professionally.
• Support the team across operations, events, and retail.
• Provide expert guidance on skincare products and fulfill retail orders.
• Manage front desk operations including bookings, check-ins, billing, and client records.

Skills & Competencies

• Exceptional relationship-building and luxury concierge skills.
• Confident in rebooking, promoting packages, and handling objections.
• Strong organizational, multitasking, and problem-solving abilities.
• Flexibility to support the team and adapt to changing priorities.
• Collaborative, proactive, and creative thinker.
• Professional presence aligned with the Georgia Louise brand.
• Knowledge of luxury skincare and wellness preferred.
• Proficiency in Microsoft Office; experience with Boulevard Software a plus.

Qualifications

• Minimum 2 years' experience in luxury spa, wellness, aesthetics, or high-end retail.
• Proven ability to sell services and drive client retention.
• Experience providing concierge or high-level client services preferred.
• Forbes trained desirable.

Compensation & Benefits

Pay: $24.00 - $30.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Staff Discount on products and treatments
• Performance-Based Bonus Program
• Paid Time Off
• Employee discount
• Collaborative Team Environment
• Team Events and social activities

Work Location

In person