Studio Manager at Chapter Aesthetic Studio

Chapter Aesthetic Studio is seeking a driven, guest-focused Studio Manager to lead studio revenue performance, develop a high-performing team, and deliver exceptional guest experiences in our New Hartford location. This role combines hands-on sales leadership with operational oversight, partnering closely with the Managing Clinical Director (MCD) to drive business results, optimize studio performance, and support a seamless guest journey from consultation through retention.

Job Type: Full-Time
Salary: $68K+ depending on experience, plus expanded earning potential through monthly incentive pay

What You'll Do

Drive Revenue & Sales Performance

• Drive studio revenue growth and achieve sales and profitability goals
• Lead consultative guest experiences in partnership with the MCD, including scans, needs assessments, and treatment recommendations
• Coach team members on consultative selling strategies that improve conversion, retention, memberships, and retail sales
• Monitor KPIs including conversion, utilization, and revenue performance to identify opportunities and drive results
• Execute strategies that increase guest retention, rebooking, and lifetime value

Lead & Develop a High-Performing Team

• Recruit, coach, and develop a collaborative, results-driven team focused on sales excellence and exceptional guest care
• Provide ongoing feedback, accountability, and recognition tied to studio performance goals
• Foster a positive, guest-centric culture rooted in teamwork, accountability, and operational excellence
• Lead daily huddles and team meetings to align priorities and drive execution

Deliver an Exceptional Guest Experience

• Ensure a seamless, personalized guest experience from consultation through follow-up care
• Partner closely with clinical teams to support outstanding guest outcomes and satisfaction
• Resolve guest concerns with empathy and professionalism to build loyalty and trust
• Support local marketing and community outreach initiatives that drive guest acquisition and brand awareness

Oversee Operations & Studio Performance

• Manage daily operations including scheduling, guest flow, inventory, and POS management to ensure efficiency and consistency
• Partner with the MCD to align staffing and treatment capacity with business demand
• Monitor financial performance and key operational metrics to support studio profitability
• Maintain compliance with HIPAA, company policies, and brand standards while supporting front desk and sales operations as needed

What We're Looking For

• 3–5+ years of leadership experience in sales, aesthetics, retail, hospitality, wellness, or a service-based environment
• Proven success driving revenue growth and leading high-performing teams
• Strong consultative sales and relationship-building skills
• Excellent communication, leadership, and organizational abilities
• Experience with CRM systems, scheduling, and operational management preferred
• Passion for aesthetics, wellness, and delivering exceptional guest experiences

About Chapter Aesthetic Studio

Chapter Aesthetic Studio is a premier destination where medical expertise meets modern beauty. As part of TAG – The Aspen Group – we are redefining the guest experience: making confidence accessible, care personalized, and results remarkable.

Ready to lead a team that changes lives through confidence? Apply now and start your best Chapter yet.