Spa Front Desk Associate at The Mirbeau Companies

Job Description

Join the award-winning team at The Mirbeau Companies, Forbes-rated properties which have been family owned and operated for over 25 years.

The Mirbeau Companies is dedicated to creating exceptional experiences—for our guests and our employees. At Mirbeau, we believe our people are our greatest asset. That's why we prioritize health, balance, and well-being as core values in everything we do.

We're currently seeking passionate hospitality professionals who are ready to grow with a company that truly cares. Come find your balanced life with us.

Job Summary

Mirbeau Inn & Spa is seeking Spa Front Desk Associates to join our team! This role plays an important part of ensuring all spa guests are greeted and begin to have an exceptional experience as they enter Spa Mirbeau. The Spa Front Desk Associate's focus is to be a friendly first face and resource when checking in spa guests. You will be expected to welcome guests, process payments, give tours as needed, and ensure the front desk is organized. The ideal candidate will have Evening and Weekend availability.

Pay Rate: $18.00 to $21.00 per hour, plus retail commissions.

Responsibilities

• Welcome Guests to Spa Mirbeau
• Guide guests on the procedures at the spa
• Provide tours of the Spa to Guests
• Answer telephone calls and provide accurate information to guests
• Keep the reception area clean and conducive for guests as they wait for their turn to be attended to
• Introduce new beauty products to guests and educate them on their uses and benefits
• Inform staff members of appointments that guests have canceled, and also alert staff members of the arrival of guests who come without prior appointments
• Keep guests updated on current available promotions and discounts in services offered in the Spa
• Process payments from guests for services ordered from the spa
• Give appointments to guests on specific days
• Close the spa at the appropriate time
• Supervise all evening staff and ensure they are performing job duties in a professional manner
• Receive customer complaints and feedback, and assist with guest recovery
• Ensure that the front desk is clean and organized for free movement
• Assist in getting guests' feedback on the level of services delivered to improve service delivery

Qualifications, Skills & Educational Requirements

• High School Diploma or higher
• Excellent verbal and written communication skills
• Computer and software application literacy
• Excellent guest service skills
• Experience in retail and/or reception; spa experience a plus

Employee Perks & Company Benefits

• 401K with Company Match
• Medical, Dental, Vision and Life Insurance Plans
• Career advancement potential within company
• Paid time off for full-time and part-time employees
• Holiday Pay
• Employee Assistance and Anniversary bonus programs
• Discounted rates for services within Spa
• Discount on retail items in Boutique
• Employee rate on rooms at all locations
• Use of onsite fitness center, classes and Mirbeau Balanced Virtual Wellness app
• Work performance incentives
• and more!

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.