Spa Coordinator

Responsibilities

• Greet and assist clients upon arrival, ensuring a welcoming atmosphere.
• Manage appointment scheduling using POS systems, ensuring optimal booking efficiency.
• Provide product demonstrations and educate clients on spa services and retail products.
• Supervise spa staff, offering guidance and support to enhance team performance.
• Handle cash transactions accurately, including cashiering and cash handling duties.
• Maintain inventory levels through effective stocking and merchandising of retail products.
• Upsell services and products to enhance the client experience and meet sales goals.
• Address client inquiries and concerns with professionalism and excellent phone etiquette.
• Collaborate with team members to ensure cleanliness and organization of the spa environment.

Requirements

• Previous experience in a customer service role, preferably within a spa or retail environment.
• Supervising experience is a plus, demonstrating leadership capabilities.
• Familiarity with POS systems for efficient transaction processing.
• Strong communication skills, both verbal and written; bilingual candidates are encouraged to apply.
• Basic math skills for handling transactions and inventory management.
• Experience in retail sales, including upselling techniques and retail math knowledge.
• A passion for wellness and an understanding of spa services is highly desirable.
• Must be able to work Saturdays.