Spa Attendant at Mirbeau

The Spa Attendant is essential in creating a seamless and restorative experience for every spa guest. This role supports the team by ensuring every space — treatment areas, locker rooms, and shared facilities — is impeccably maintained through thoughtful cleaning, organization, and a mindful approach to service. They are expected to perform the responsibilities as outlined below while always reflecting the deepest respect for the guest journey.

Pay Rate: $16.00 to $18.00 per hour.

Job Responsibilities

Guest Experience & Service

• Greet guests with warmth and professionalism; provide tours of spa facilities upon arrival
• Engage guests with genuine, courteous and personalized service that reflects Forbes and Mirbeau's Standards of Excellence
• Use guest names during interactions and stay informed about spa services and functions to address guest questions
• Maintain complete discretion and confidentiality for all guests at all times
• Ensure all guest-facing areas reflect a calm, welcoming and pristine environment
• Consistently exceed guest expectations through attentive and thoughtful service

Facility Cleanliness & Presentation

• Maintain the cleanliness and presentation of all spa areas including locker rooms, resting areas, fitness room, Aqua Terrace, spa treatment rooms, and outdoor areas (as applicable)
• Clear all areas of dirty linen, glassware, and trash promptly
• Clean and sanitize restrooms, showers, sinks, mirrors and high-touch surfaces as needed
• Wax and polish surfaces periodically to maintain appearance
• Ensure spa amenities (saunas, steam rooms, hot tubs, foot pools, fireplaces, etc.) are clean and functioning properly
• Regularly check all areas of the spa for cleanliness and guest readiness

Linens & Supplies

• Deliver fresh, clean linens and guest supplies to locker rooms and towel stations
• Collect and sort soiled linens into appropriate bins and transport to the proper laundry areas
• Set up and refresh lounge chairs with towels and pillows
• Monitor inventory of linen and guest supplies; communicate any shortages to the Spa Director
• Maintain organized and stocked attendant closets and amenity areas throughout the spa
• Assist in the Laundry Department as needed

Operational Support & Safety

• Follow all spa cleaning protocols using only company-approved cleaning products
• Ensure all cleaning tasks meet Forbes and Mirbeau spa facility standards
• Maintain knowledge of all relevant standard operating procedures related to the Spa Attendant role
• Monitor and immediately report maintenance issues, safety concerns, and guest-related incidents to the Spa Desk or Spa Director — maintaining clear, timely communication
• Stay current with company policies and resort-wide standards
• Work cooperatively and professionally with all spa and resort departments and team members

General Duties & Expectations

• Report to work on time in a clean uniform with name tag
• Complete all required paperwork, documentation and shift tasks accurately
• Attend all required trainings and team meetings
• Perform any additional tasks assigned by the Spa Desk or Spa Director

Qualifications, Skills & Educational Requirements

Skills & Abilities

• Ability to learn job duties quickly and follow directions with efficiency
• Strong organizational skills and attention to detail
• Capable of working independently as well as collaboratively with a team
• Effective problem solving and time management skills
• Positive, calm, adaptable attitude in a fast-paced environment
• Basic English comprehension and communication skills required (spoken and understood) for team and guest interaction

Experience

• Previous experience in cleaning, housekeeping, or facility upkeep preferred
• Background in hospitality, spa, or wellness environments is desirable

Physical Requirements

• Must be in good physical health
• Ability to stand, walk, bend, and move continuously throughout the shift
• Must be able to lift and carry up to 40 lbs for extended periods as needed

Personal Attributes

• Maintains a clean, neat, professional appearance at all times
• Warm, courteous, pleasant, and guest-friendly demeanor
• Reliable, punctual, and consistent in job performance, committed to excellence
• Discreet, professional and respectful in guest-facing situations and areas

The best experiences are made by the best behind the scenes. Come find your balance — and your future — with us.