Salon & Spa Receptionist/Manager at 5 Salon & Spa

Benefits

• Parking provided
• Performance-based bonuses
• Accrued paid sick leave
• Paid one week vacation
• 401(k)
• Company parties
• Employee discounts

5 Salon & Spa is seeking an experienced Receptionist/Manager to join our dynamic team. The ideal candidate must have prior salon experience, be a quick learner, self-motivated, and able to multi-task in a fast-paced environment. Exceptional customer service skills and attention to detail are essential.

Receptionist/Manager Qualifications

Experience: 3+ years managing a high-volume salon.

• Passion: A love for hair, fashion, and a strong sense of style.
• Attributes: Integrity, hard work, reliability, flexibility, honesty, and organization.
• Skills: Strong administrative skills, excellent record-keeping, and customer care abilities to handle challenging situations professionally.
• Technical Knowledge: Familiarity with POS systems; experience with Phorest Software is a plus.
• Leadership: Strong leadership skills to effectively manage and inspire a team.
• Communication: Excellent communication skills.

Responsibilities

• Manage and inspire the leadership, stylists and front desk and assistants.
• Provide coaching and feedback to ensure standards are met.
• Build and maintain strong client relationships for exceptional customer experiences.
• Develop and manage employee schedules.
• Oversee daily operations to ensure smooth functioning.
• Recruit, hire, and train new team members.
• Create and implement salon and spa policies and procedures.
• Monitor inventory levels and place orders as needed.
• Develop marketing strategies to attract and retain clients.
• Maintain comprehensive product and service knowledge.

Key Objectives

• Profitability Focus: Be a key contributor to the salon's financial success.
• Revenue Generation: Shift the perception from a cost center to a revenue-generating hub.
• Marketing Implementation: Execute effective marketing strategies to attract new clients.
• Customer Satisfaction: Optimize service offerings to enhance the client experience and foster loyalty.
• Growth Vision: Position the salon, spa, and retail as strategic areas for growth and profitability.