Salon Operations Manager

The ideal candidate is a strong leader who can effectively manage a team, maintain high standards of professionalism, provide exceptional customer service, and ensure salon operations run smoothly in the owner's absence.

Responsibilities

Team Leadership & Employee Management

• Serve as the primary point of contact between salon staff and ownership.
• Manage employee scheduling, shift changes, lateness, attendance concerns, and day-off requests.
• Enforce salon policies and procedures consistently and professionally.
• Address minor employee concerns and workplace conflicts before escalating to ownership.
• Hold staff accountable for performance, professionalism, cleanliness, and attendance standards.
• Assist with onboarding and training new team members.

Front Desk & Customer Experience

• Manage salon appointment scheduling and daily booking flow.
• Answer phones, text messages, emails, and customer inquiries.
• Check clients in and out using our POS and booking system.
• Handle customer complaints and resolve issues professionally.
• Deliver exceptional customer service and create a welcoming environment.
• Assist in maximizing appointment bookings and client retention.

Sales & Revenue Growth

• Promote and sell salon retail products.
• Recommend services, upgrades, and add-ons when appropriate.
• Support salon sales goals and encourage team participation in sales initiatives.
• Experience in hospitality, bartending, or customer service is a plus.

Operations & Administrative Responsibilities

• Maintain salon organization, cleanliness, and operational efficiency.
• Manage inventory counts and ordering.
• Track inventory usage and report discrepancies.
• Assist with reporting and operational projects.
• Use Excel and salon software to maintain accurate records and reports.
• Ensure daily opening and closing procedures are completed properly.

Qualifications

• Previous management or supervisory experience required.
• Experience leading teams in customer-facing environments.
• Bilingual in English and Spanish required.
• Strong communication and conflict-resolution skills.
• Tech-savvy and comfortable learning new software systems.
• Experience with POS systems, scheduling software, and Microsoft Excel.
• Excellent organizational and time-management skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and follow-through.
• Experience in salons, hospitality, retail, beauty, or service industries preferred.

Ideal Candidate

• Natural leader who earns respect through consistency and professionalism.
• Comfortable enforcing policies and addressing performance issues.
• Highly organized and dependable.
• Customer-service oriented with strong problem-solving skills.
• Takes ownership of responsibilities and can operate independently.
• Able to support ownership by managing day-to-day issues without constant supervision.

Compensation

Compensation based on experience. Opportunity for performance bonuses and growth within the company.

Application Questions

• Tell me about a time you had to enforce a rule that employees didn't like.
• How would you handle an employee who repeatedly shows up late?
• How would you handle two employees who are having conflict with one another?
• Explain in detail your experience with scheduling and appointment management.
• How comfortable are you with inventory tracking and Excel?
• How would you handle a client demanding a refund?
• What would you do if ownership was unavailable and an employee wanted to leave early?