Salon Receptionist at Substance Salon & Barberspa

Job Details

Location: Rutherford, NJ

Business: Substance Salon & Barberspa

Compensation: Starting at $16 per hour, with potential to earn $19+ per hour depending on performance and experience

Pay Range: $16.00 - $17.00 / hour

Job Description

**Starts Immediately

**IMPORTANT COMMUNICATION REQUIREMENT PLEASE READ FIRST

This role is client facing and communication driven.

Fluent spoken English with clear pronunciation, strong vocabulary, and confident articulation is absolutely mandatory.

You must be comfortable speaking with clients on the phone, in person, and via text in a professional, polished, and personable manner. This position requires strong conversational English, excellent listening skills, and the ability to clearly explain services, pricing, policies, and scheduling without repetition or confusion.

If communicating clearly and confidently in English is not one of your strengths, this role will not be the right fit.

**IMMEDIATE INTERVIEW PRIORITY

This position is being filled quickly. We are prioritizing applicants who are available to come in for an in-person interview immediately, including same day or next day. Candidates who can meet promptly will be reviewed and scheduled first. If your availability does not allow for a quick interview, we cannot guarantee the position will remain open. We encourage serious applicants who are ready to move forward to apply and respond promptly.

About Us

Substance Salon has proudly served the Rutherford and Bergen County community for over 16 years. We specialize in premium hair services, bespoke cuts, balayage, and men's grooming, with a reputation built on excellence, style, and luxury client experiences.

We are seeking a Salon Receptionist / Front Desk Coordinator who is more than just the front desk. This role combines client service, sales, operations, and social media management — with a clear growth path into a future salon management role.

Substance Salon is not just a place to work. It is where driven, creative professionals come to build real careers. For over 16 years, we have been shaping talent, elevating guest experience, and creating an environment where stylists and future beauty professionals thrive.

Whether you are a seasoned stylist with a loyal clientele, a recent beauty school graduate eager to learn, or someone with a strong customer service background looking to break into the beauty industry, this is where your next chapter begins.

Located in the heart of downtown Rutherford, we attract a loyal, style-conscious clientele, giving you the exposure and opportunity to succeed.

Client Experience

• Greet and engage all guests with professionalism and warmth
• Manage appointment bookings, confirmations, and schedule changes with accuracy
• Handle client check-ins, checkouts, and payment transactions smoothly
• Resolve client concerns in a timely, solution-oriented manner

Sales Growth

• Drive retail product sales by educating clients on benefits
• Support service sales by recommending add-ons and promotions
• Consistently aim to meet and exceed weekly and monthly sales targets

Social Media and Marketing

• Manage salon social media channels including Instagram, TikTok, and Facebook
• Create engaging posts, stories, and reels to highlight services and promotions
• Collaborate with stylists and management to capture authentic client content

Operations and Administrative Support

• Maintain salon cleanliness, organization, and presentation standards
• Assist with inventory, retail stock control, and supply ordering
• Support team scheduling, daily reporting, and operational flow

Qualifications

• Experience in a salon, spa, hospitality, or retail customer service environment preferred
• Strong communication and interpersonal skills with a client-first mindset
• Tech-savvy and comfortable learning scheduling and POS/CRM systems
• Social media management skills with an eye for content and branding
• Highly organized, detail-oriented, and able to multitask in a busy salon setting

Who You Are

• Mature, professional, and polished in both appearance and communication
• Stylish and in touch with beauty, fashion, and social trends
• Sales-minded with natural people skills that make guests feel welcome
• Strong in business administration and operations: organized, efficient, proactive
• Skilled in front desk duties including scheduling, guest check-in, payments, and client support
• Social media savvy, able to capture content and build authentic engagement
• Excited about the beauty industry and motivated to grow into a management role

What We Offer

Starting pay at $16 per hour with potential to earn $19+ per hour depending on performance in sales, bookings, and retail/service results

• Retail and service sales bonuses
• Career path into salon management and leadership
• Ongoing education and exposure to the latest in beauty and wellness
• A creative, professional, and supportive salon culture

Benefits

• Employee discount
• Flexible schedule
• Referral program
• 401(k)
• Paid training
• Paid time off
• Commission pay
• Bonus pay
• Tips